Project Manager, Contract – Global Technology
Bank Of Americ
Total years of experience :29 years, 2 Months
& Release Strategy
Brought in to deliver high priority and tight timeline phases of £10 million projects for banks global employee experience technology applications and global Microsoft Ofice 365 rollout testing & strategy. Project Manager for the newly formed Microsoft Ofice 365 Global Integrated Test & Release Strategy team. Defined and wrote release management processes and timeline. Coordinated M365 program team testing meetings and the test team and 3rd party Accenture.
• Introduced an improved Agile / Jira RAID log and delivered swift improvements by closing and mitigating RAID items
• Led the delivery of an urgent Change Matters Requiring Attention (MRA) requirement for Testing Environment from the Regulator / US Ofice of the Comptroller (OCC)
• Chaired meetings to complete and reduce number of actions for the high priority Obsolescence Applications on the Inventory Tool. Implemented and Coordinated Enhanced Remediation Program (ERP) Action Step Tracker. Project Managed Product Mangers, Service, Operations, Engineering, Security and Compliance teams to complete applications deliverables
Delivered last critical phase of a Major Agile AI Project on Financial Crime detection. Project Managed Technical Team comprised of Data Scientists, Data Analytics Team, Cloud & DevOps Engineers, Architects, SME, Developers, Testers and various Workstreams under Target Operating Model (TOM). Led Project Scrum Ceremonies and Daily Release Management Runbook calls with internal and 3rd party Infosys. Delivered 2 projects valued £3million about Dynamic Risk Assessment solution for Intelligence Led Financial Crime Risk Management Programme. Managing Projects to transform how HSBC manages Financial Crime Risks leveraging Artificial Intelligence and Machine Learning.
• Led Time Critical Daily Project Progress Update & RAID calls towards end of the project for 3 months with Global Presidents, Programme Managers and Technical Leads
• Led Project Working Group of around 50 Stakeholders including Global Heads of various departments (Investment Banking, Wealth and Personal Banking, Commercial Banking etc.) and Technical Leads
• Collaborate with 3rd parties e.g. Google LLC to build platform capable of running scalable Financial Crime Detection Data Models
• Managed project for Financial Crime Investigator Tooling Enhancements and Global scale Rollout to various countries in Asia Pacific, MENA, Americas and Europe
• Led project to implement changes in Data Management Framework by Data Analysis, Data Quality, Data Governance and Data Control
• Lead project to integrate Credit Card data into the Dynamic Risk Assessment as an additional data source for AML monitoring of Credit Cards payments
Brought in to deliver last two phases of £9 million red project, worked with supplier IBM and other teams. Supervise senior project teams of 30+ members across various teams, third party suppliers TCS, Certicom and locations to meet and exceed senior leadership expectations.
• Phased migration project implementation of IBMs Sterling Integrator Re-platform (SIR) to replace Multi Enterprise Financial Gateway (MEFG) Global service for File Flows SEPA, SWIFT, BACS, Bankline Direct etc. Chaired RAID Management, Daily Stand-ups, Change Requests and Release Management meetings
• Introduced an improved RAID log in Jira and delivered swift improvements by closing and mitigating RAID items
• Delivered urgent Financial Conduct Authority (FCA) regulatory reporting changes for audit with tight timeline
UK Government Confidential, Public Sector - Infrastructure Security
Supervised senior project teams of 50+ members across contracts and locations to meet and exceed senior leadership and client expectations. Project status report and progress report to senior leadership, Vice President, and senior stakeholders to meet and exceed expectations within internal/customer project and program management strategic board and senior leadership forums. Draft bids and SOW according to prospected opportunities and industry strategies to secure new contracts.
• This complex strategic national infrastructure project & Information Security project hit every milestone, was launched on time and budget, and delivered £1M of enhancements
• Project artifacts included Cyber Security, Identity Access Management (IAM), Privileged Access Management (PAM), Active Directory Security, Network Security, Privilege Password Management. Vulnerability, Data Classification, Data Protection, Endpoint Protection, Mobile Device and Application Management etc.
• Scheduled and chaired 25 Business Analysis and Architecture Workshops of up to 30 people with customer to baseline project requirements
• Developed and delivered a tight document review & release schedule of 20 design documents with 5 layers and 15 reviewers
• Induct new staf into projects by hiring ir35 contractors, training, and reviewing performance background in line with contractual KPIs. Improved engagement & relationship with the client project manager and teams
Project Plan and driven transactional software agile development projects. Leveraged scrum and agile methodology to identify, diagnose, and formulate digital transformation solutions and process
improvement. Manage project documentation, project scope, finance reporting progress, project direction to project & programme management boards and steering Committees. Accountable for projects averaging £15K to £1.5M, each completed within one to six months with teams of between five to 30 staf.
• Designed and supplied kiosks, rail ticketing, and interactive digital displays to national rail and hospitality companies, which enhanced self-service functionality
• Prioritization of projects and liaised with external and internal stakeholders, provide leadership and manage 3rd parties (Oracle) to optimise workflow and productivity
• Played key role supporting sales and commercial Directors by presenting customer bids, proposals, statement of work, workshops, and presentation skills
Planned and executed strategic e-Commerce projects alongside EMEA and Global e-Commerce ofice and remote teams, reporting progress to Senior Director and Vice President. Facilitated project full lifecycle from concept to completion, strong attention to detail, organized stakeholder meetings, customer requirements and technical requirements gathering, remedied operational risks and dependencies, hired and trained recruits. Collaborative with sales, tech focused, commercial, and marketing leader ship. Organised project inception workshops to share technical knowledge, provide technical solutions and organizations strategic direction.
• Optimising the supply chain through hands-on ERP implementation (SAP, IBM, Microsoft Dynamics, Sage etc.) information technology integration automation for high profile clients and partners, including Apple, HP, Microsoft, Symantec, Amazon, Dell, Sainsbury, and Shop Direct. This was done by using a variety of B2B integration technologies e.g. Web / XML / EDI / FTP
• Managed the rollout of a new global corporate website for 30, 000 users and all internal staf. Coordinate GAP analysis, apps development (Finance Projects, HR projects, chat, web voucher and special bid), data migration, payment provider change, testing, business validation, marketing communicate, training, and live support. Maintained the website through Kentico CMS.
• Project Managed IT Merger and Accusations (M&A) within Ingram Micros Comms-Care and Anovo businesses
• Line Management, delegated tasks and led cross-functional workstream of local and ofshore Project Managers, Sales Managers, Developers, and Testers. Scheduling resources, initiated process improvement, and oversaw departmental and stakeholder communications
• Prioritised projects by charring various departments directors meetings and based on ROI. Encouraged teams collaboration on priority projects, which valued between £10K and £2M.
Assistant Hands on Project Manager Humanity First Int., Charity, UK IT Programme Manager, Volunteer Mott MacDonald Young Professional Excellence Project Lead
Assistant Hands on Project Manager Humanity First Int., Charity, UK IT Programme Manager, Volunteer Mott MacDonald Young Professional Excellence Project Lead
Led projects averaging £10K to £500K, each completed within one to six months with teams of between five to 25 staf. Analysed procedural eficacy to initiate process improvement and expedite project technical deliverables.
• Administered waterfall and agile methodologies across website, content management systems (CMS) customer relationship management (CRM), ecommerce, and digital platform projects
• Leading client contact, defined specifications, business requirements, problem solving and demonstrable excellent communication skills across project phases as well as information governance
Led projects averaging £10K to £500K, each completed within one to six months with teams of between five to 25 staf. Analysed procedural eficacy to initiate process improvement and expedite project technical deliverables.
• Administered waterfall and agile methodologies across website, content management systems (CMS) customer relationship management (CRM), ecommerce, and digital platform projects
• Leading client contact, defined specifications, business requirements, problem solving and demonstrable excellent communication skills across project phases as well as information governance
National Grid Alliance, Utilities, Public Sector: Project Manager & Technical Architect 2010 - 2012
• As Software Project Manager & Technical Architect, formulated and implemented e2e project lifecycle for a bespoke online contractual Change Control System
• Conducted end user training sessions for 150+ staf of Project Managers, Planners, Accountants, Quantity Surveyors, Cost Assurance and Senior Managers to optimise organisation workflow and coordination
• Drafted systems Software User Guide, streamlining and disseminating procedures and system use
• Change Control System design improved eficiencies, slashed administration, and saved costs by reducing change time scales and robust reporting.
• Project cost was £1.5M, duration of 18 month and project teams of 15 people at any time
• Conducted risk and issues assessments and analysed potential defects for risk mitigation prior to escalation
• Software was integrated with develop solutions portfolio and shared with national alliances
• Chaired change advisory board (CAB) meetings
National Grid Alliance, Utilities, Public Sector: Project Manager & Technical Architect 2010 - 2012
• As Software Project Manager & Technical Architect, formulated and implemented e2e project lifecycle for a bespoke online contractual Change Control System
• Conducted end user training sessions for 150+ staf of Project Managers, Planners, Accountants, Quantity Surveyors, Cost Assurance and Senior Managers to optimise organisation workflow and coordination
• Drafted systems Software User Guide, streamlining and disseminating procedures and system use
• Change Control System design improved eficiencies, slashed administration, and saved costs by reducing change time scales and robust reporting.
• Project cost was £1.5M, duration of 18 month and project teams of 15 people at any time
• Conducted risk and issues assessments and analysed potential defects for risk mitigation prior to escalation
• Software was integrated with develop solutions portfolio and shared with national alliances
• Chaired change advisory board (CAB) meetings
Additional Experience
Association for Project Management Professional (APMP), International Project Management Association (IPMA Level D), University College London, 2011 Risk Certificate - Risk Level 1, Association for Project Management, 2011
Risk Certificate - Risk Level 2, Association for Project Management, 2011 Member of the Association for Project Management (APM)
MSc Management, Middlesex University, 2008
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