Lorenzo Bagtasos Jr

IT Support Engineer at Columbia Computer Center

• Philippines
• May 2014 to February 2016

•Install and configure computer hardware, software, systems, networks, printers and scanners;

•Assist company personnel with desktop operation both hardware and software related issue;

•Setup user accounts, permission and passwords;

•Maintain the company’s computer network;

•Install antivirus protection;

•Provide and support in diagnosing hardware and software issues and troubleshooting activities;

•Document all processes in reference manuals for the purpose of training and guidance;

•Take user support requests and take measures to fulfill requests;

•Assist in Hardware and software inventory management;

•Handle periodic maintenance of hardware and software;

•Troubleshoot hardware and software problems of all company employees as well as clients;