Mark Adraneda

A Business Manager oversees the operations of the business, ensuring it meets
performance goals and adheres to company policies. Develop and implement
strategies, manage budgets, and report on performance to higher management.

Core Responsibilities:
• Strategy and Planning:
Developing and implement business strategies to achieve company goals, create
business plans, and set objectives.
• Operations Management:
Oversee day-to-day business operations, ensuring efficient resource allocation and
optimal productivity.
• Financial Management:
Develop and manage budgets, track financial performance, and prepare reports for
management.
• Compliance:
Ensure adherence to legal regulations, company policies, and standard operating
procedures.
• Stakeholder Management:
Build and maintain relationships with partners, vendors, and other stakeholders.
• Performance Management:
Monitor and evaluate company performance against objectives, and identify areas for
improvement.
• Communication and Reporting:
Prepare and present reports, communicate effectively with stakeholders, and
represent the company in events

• Pre-Planning for Export Shipments.
• Coordinates on the Export Loading of Goods Schedules
• Coordinates on the Import off-Loading of Goods Schedules
• Prepares SONCAP application from Intertek
• Preprares documentation for Department of Municipality Envinronmental
Department for Special approval of Importing Base Oil considered declared asmisc
Dangerous Goods. Direct
• Contact and coordination with clients abroad.
• Following up on Goods Release from Customs
• Following up BL collection, Export Documentation and attestation
• Getting new business for the company.
• Got better deals from vendors and reduced the cost to the company.
• Liaison with Shipping, Clearing Agencies, and Transporting Companies to ensure
prompt service.
• Desinging Company, products and labels.

• Effectively organize and allocate manpower and equipments to enable
expediting of orders as per priorities, plan warehouse space as per business
requirements, supervise picking, packing and put-away operations, allocate
resources for optimum utilization and suggest and implement processes to
improve warehouse effectiveness.
• Ensure that the space in the warehouse is planned effectively as per customer
requirements so as to make optimum use of available resources.
• Supervise the activities of the Warehouse Operatives and ensure that all put
away, picking and packing operations are carried out effectively with minimum
errors and damages.
• Assign bin locations effectively and check whether to ensure storage is done as
per instruction so as to enable quick and timely retrieval thereby resulting in
efficient picking operations for outbound shipments.
• Ensure that all manual put-away and picking lists are rechecked for right
quantities, dimensions and products and that all documents are attached in the
job file before handing it over to the Account Handlers for accurate system
confirmations.
• Oversee packing processes for Ensure that outbound shipments for compliance
to are packed as per country and customer specifications and that necessary
certifications and stickers are attached to enable timely delivery of
goods to the customer.
• Monitor the documentation of Ensure that all damages, short and over
shipments are appropriately documented, MDNs preparations and reporting of
the same to the Logistics Coordinator / Supervisor for further action. Assist in
the preparation of necessary reports on all inbound and outbound operations in
accordance with customer requirements and as instructed by the Supervisor or
Logistics Coordinator. accurately prepared and reported to the Account
Handlers / Supervisors for further action.
• Opening and Inspecting damage Boxes/Shipments and requesting for
Survey Report to check the extent of the damge and sending the
report to Control Tower specialist.
• Effectively organize and allocate manpower and equipments to ensure orders
are expedited as per priorities, that resources are allocated for optimum
utilization and suggest and implement processes to improve warehouse
effectiveness.
• Carry out regular stock checks, cycle counts and location checks to achieve
ensure stock integrity and prepare necessary reports on variances. Carry out
Ensure that timely and accurate reconciliations are carried out for effective
resolution of stock discrepancies.
• Assisting Inspectors from different Inspection Company, By opening
the Each Boxes and checking if the required Plugs or items are in
conformity with the standard of each Country of Distination.

Account: EMITAC -
Job Purpose: To provide complete warehousing and distribution support to the
customer by effectively processing all inbound and outbound operations within
specified time frames thereby achieving profitability, ensuring high quality standards
and customer satisfaction.
Principal Accountabilities:
• Receive pre-alerts, documents from the customer for inbound shipments and
inform the Floor Incharge in a timely manner, thereby enabling the effective
allocation of warehouse space.
• Receive confirmed manual put away sheets from the FIC, highlight damages and
discrepancies to the customer in a timely manner, with supporting pictures where
necessary .
• Generate pick sheets for outbound shipments, ensure that the correct items are
picked and packed as per customer requirements and category of goods and that
the pick list is verified by the Floor Incharge.
• Adhere to all inspections, certifications, legalizations and special processes for
shipments destined for select locations and inspect outbound shipments for
necessary stickers / labels.
• Prepare the invoices where necessary/packing lists, receive all documents and
arrange for duties payable to enable the timely preparation of export bills by
customs clearance department while adhering to company policies and procedures.
• Prepare and send necessary documents to the nominated forwarding agency in a
timely manner. (If goods are not exported, arrange appropriate logistics for the
delivery of goods to customers after the preparation of appropriate release
documents).
• Provide the customer with all the details regarding the despatch of goods like way
bill no., estimated date of arrival, etc once the shipment has been picked from the
warehouse. Prepare the job file and check for all relevant documents, chargeable
services and costs before forwarding the same to the Supervisor for final
verification.
• Ensure timely closure and submission of job files to Finance for Billing.
• Continuously liaise with operations, customer services and W&D as the case may
be in order to regularly update the customer on the status of shipments and for the
timely receipt of PODs.
• Prepare necessary reports on stock/cycle counts, inbound & outbound status
reports, stock movement, ageing report and any other reports as required by the
Supervisor or customer. Participate in regular stock checking and location checks in
order to reduce stock errors and improve warehouse efficiencies.

• Coordination of all project requirements including equipment and materials.
• Liaise with all departments to ensure delivery of materials and services to Project
related vessels in a timely manner.
• Management of all company Marine and Freight Forwarding Agents to ensure they
are providing the required level of service.
• Ensuring all Import and Export procedures are met.
• Documentation of all Export and Import Bill.
• Attestation of Import and Export Documets from Chamber of Commerce and
Consulate.
• Getting Special Approval from the Customs Director.
• Clearing and renewal of Custom Clearance Under Temporary Admission
• Securing all inland/sea/air transportation meet all expectation.
• Serve as a mediator between the transporter and Site project manager.
• Monitor all deliveries and transporatation of materials/equipments as requested by
our project site manager.
• Coordinates and expedites flow of materials, parts, and assemblies between
sections or departments, according to production and shipping schedules or
department priorities, and compiles and maintains manual or computerized records
• Reviews production schedules and related information and confers with
department supervisors to determine material requirements to identify overdue
materials and to track material
• Requisitions material and establishes sequential delivery dates to departments,
according to order priorities and material availability
• Examines material delivered to production departments to verify conformance to
specifications. Arranges in-plant transfer of materials to meet production
schedules. Computes amount of material required to complete job orders, applying
knowledge of product and manufacturing processes.

• Monitor Representatives to ensure adherence to call handling expectations and
follow ups.
• Provide daily quality performance through utilization of internal and external
reporting measures.
• Serves as Quality Answer Point of Contact for representative Manager and
Team Leaders.
• Create quality contest to promote a positive environment.
• Conduct Manager and Supervisor level calibration sessions.
• Conduct roundtables with Representatives and center management to identify
barrirer and best practices.
• Utilize Survey Information to improve call handling.

• Multi-tasking suchs as handing 7 different departments.. such as Pre-connection
Dept., New Telephone Number Dept, Customer Service Supervisor, Local
Disconnects Dept, High Credits dept, Local Continue Billing Dept. Local Saves
Group.
• Do research on the account. do follow ups regarding customers concern and
provide accurate resolution.
• Provide Excellent English Communication Skills that will able the customer to feel
that we are listening to them and make sure that all concerned are address
properly.
• Providing Support to First Level Representative, that need to ask guidance or help
on how to resolve customers concern..
• Handling calls from irate/angry and frustrated customers and escalated
calls. Saving customers that wanted to cancel their accounts.

• Accepting calls from the customer having problems with their phone
services like; No dial tone, Static, Cross-talk, Features not working and
providing specific trouble shooting step in diagnosing the problem.
• In charge in booking schedule for both Inside Wiring and Outside
Technician to be dispatch to customers line outside and inside wires.
• Monitoring schedule appointment both in Vision Tracker and in the Local
Exchange Carrier.

• Recieving inbound calls from the customer who has questions about their phone
bills and calling plans.
• Selling Local and Long Distance calling plan that will suite customer calling needs.
• Providing better customer service by giving what the customer wants without
compromising the company.

• Pre planning and Monitoring or Incoming/Outgoing Containers from the vessel to
the container yard. Responsible in arranging the Container location for FCL and LCL
Cargoes.
• In-charge of accepting and receiving inbound and outbound cargoes. Encoding of
PODs Proof of Delivery. Accepts Booking for outbound cargo. Scanning of barcoded
sticker and uploading data to database.
• Pre-planning schedule for various cargo deliveries for both big clients such as
Colgate-Palmolive, Avon and etc. and Door to Door deliveries. Ensuring that all
delivieres are on schedule for delivery.
• Serve as a Customer Service and Coordinator, updating customers regarding the
status of their cargo. Accommodating customers inquiries. Field checker as per
request by the ZIP - Rep, Incharge/ supervise/ secure cargo, like Colgate Palmolive
Phil., Avon Products and etc. Before leaving the BWH.. Coordinate with shipper and
consignee regarding the status and schedule delivery of their Shipments.
• In-charge in weekly Cargo Inventory, Generate Incoming / Outgoing Cargo.
Constant coordination with the ZIP Rep upon arrival of the vessel. Upon the arrival
of the vessel the cargo agent secure the container from the vessel going to BWH.
With coordination with the operation supervisor, gulf personnel and forklift
operators. Generate Bill of Lading and Packing list.
• Updating the records for all receivables and deliveries in coordination with Goods
Inwards Operator.