Tehseen Alam

I.T. Technical support Officer at Retqa Paper Bags Production Factory ( A part of Binnaji Group of companies) Handling all 7companies.

• Kuwait - Al Kuwait
• My current job since January 2006

• Managing Microsoft Windows servers 2008 &
2012, Virtual servers and VMWare, Hyper-V.
• Manage VPN and bridge networking in-between
our branches with special VPN router.
• Windows Server 2012/2008 Server with
emphasis on Active Directory.
• Supervising and managing all CCTV (NVR)
recording system controlling the camera system,
its proper functioning and maintenance.
• Managing LAN, WAN, network segments,
Internet, and intranet systems.
• Maintaining system efficiency.
• Ensure design of system allows all components to work properly together.
• Troubleshoot problems reported by users.
• Make recommendations for future upgrades.
• Maintain network and system security.
• Analyze and isolate issues.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Identify user needs.
• Maintaining integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Design and deploy networks.
• Perform network address assignment.
• Assign routing protocols and routing table configuration.
• Maintain network facilities in individual machines, such as drivers and settings of personal. computers as well as printers.
• Maintain network servers such as file servers, SQL database servers, gateways, intrusion detection systems.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, software deployment, security updates and patches.

• Setting up phones and fax machines.
• Maintaining local area networks.
• Setting up modems and routers.
• Testing all areas of telecommunications systems.
• Installing new equipment and upgrades.
• Locating spare parts to keep systems and equipment in operation.
• Contacting companies and vendors for replacement components.
• Temporarily fixing issues until repairs can be made.
• Observing maintenance schedules for equipment.

• installing and configuring computer hardware, software, systems, networks, printers and scanners.
• setting up accounts for staff, ensuring that they know how to log in.
• talking to clients and computer users to determine the nature of any problems they encounter.
• investigating, diagnosing and solving computer software and hardware faults.
• repairing equipment, electronics devices and replacing parts.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains user confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

Skills:
• Electronics technical support repairing as electronics component level
• End user support, computer operations and
system administration for Windows servers,
virtual servers and VMWare, Hyper-V, VSphere.
• demonstrate a sound working knowledge of IP
Routing & Switching.
• MS Outlook, MS Server 2012 and 2008, MS
Office 365, Basic Windows scripting skills.
• Windows 2012/2008 Server platforms with emphasis on Active Directory.
• Experience in medium to large IP addressing and sub netting schemes.
• Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources.
• Possess advanced HW & SW troubleshooting.