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Tejavath Sairam, Senior Customer Service Associate - Technical Support

Tejavath Sairam

Senior Customer Service Associate - Technical Support·Firstsource

India

High school or equivalent, Bachelor of commerce

Work experience

Total years of experience: 1 years, 4 months

Senior Customer Service Associate - Technical Support

December 2024 - March 2026

Firstsource

Hyderabad, India

December 2024 - March 2026

• Provided advanced technical and account-related support to customers, resolving complex issues
efficiently.
• Investigated billing discrepancies and payment issues, ensuring timely resolution and customer
satisfaction.
• Handled core repair service requests and collaborated with cross-functional teams to escalate and
resolve high-priority customer cases
• Managed customer financial transactions and maintained accurate ledger records to ensure data
integrity.
• Maintained detailed documentation of transaction updates, and troubleshooting steps.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Avinash College Of Commerce

August 2024

August 2024

High school or equivalent, Bachelor of commerce

India

Gatik Junior College

January 2021

January 2021

High school or equivalent, Accounting

India

Abhyas High School

January 2019

January 2019

High school or equivalent, FINACE

India

Skills

AUGMENTED REALITY
Intermediate
AUGMENTED REALITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVOICE MATCHING
Intermediate
INVOICE MATCHING
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ORDER TO CASH PROCESS
Intermediate
ORDER TO CASH PROCESS
Intermediate
PURCHASE TO PAY P2P
Intermediate
PURCHASE TO PAY P2P
Intermediate
SAP FI CO
Intermediate
SAP FI CO
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TRANSACTION PROCESSING BUSINESS
Intermediate
TRANSACTION PROCESSING BUSINESS
Intermediate

Languages

English
Beginner
Hindi
Beginner
Telugu
Beginner

Hobbies

  • exploring and excelling
    I love to explore to new learning’s and wants to excel in what I’m learning