FLOOR SUPERVISOR
ASTER MEDICAL CENTRE
Total years of experience :12 years, 4 Months
• Greeting patients at the reception.
• Providing assistance to all Walk in Customers.
• Guiding fill up of registration, insurance forms in case CSEs are not available
• Promoting Health packages
• Coordinating with and provide information to marketing team about the footfall per doctor
• Providing necessary information about the procedures & policies at the clinic
• Interacting with patients at the reception and understand the query
• Dividing / Redirecting patient flow among doctors as per the needs of patients
• Controlling the crowd/ patient flow at the reception/counters
• Sending monthly clinic performance report to Operations Managers
• Ensuring quality of service rendered at the clinic
• Preparing a training calendar
• Ensuring all staffs in the unit go through the allotted scheduled training sessions
• Coordinating with trainers (in house) for organizing weekly training sessions
• Solving complaints raised by patients.
• Reporting to Operations Manager
Providing detailed information about consultation timings, Doctors, Procedures etc.
Detailed registration of patient.
Friendly dealings with patient.
Taking preapproval for patient whenever is required.
Properly handling emergency situations.
To minimize the waiting time of patients.
Identifying Customer expectations.
Looking after insurance card and make sure it is accepted and also filling insurance form.
Handling billing and cashiering.
2007 - 2010 Higher diploma in Hotel Management (Bachelor level in Hotel Management) from International School of Tourism and Hotel Management Kathmandu,
2005 - 2007 +2 - (HSEB Board, Nepal) from Merryland Higher Secondary School, Biratnagar, Nepal.
2005 School Leaving Certificate (HMG Board, Nepal) from Gautam Buddha Memorial Secondary School, Biratnagar, Nepal.