Aircraft Dispatcher
Qatar Aviation Services
Total years of experience :13 years, 4 Months
• Co-ordinating managing and controlling all the functions and activities of each aircraft turn around. Act as the primary point of contact at the aircraft and liaise with various departments and agencies involved.
• Motivating and facilitating team members to achieve safe on time performance while at the same time maximizing the payload in compliance with all regulatory requirements. Customer interaction and grievance handling was also one of the function addressed with diligence.
• Resolve potential issues, which may affect the safety and security of the aircraft as well as disruption of the turnaround activities. Delay analysis and reporting
Skills applied: Communication, situational awareness, problem solving, decision making, dangerous goods regulations, Load control, Ramp handling and safety.
• Planning and preparation of manual and system (DCS) weight and balance documentation as per required safety norms and legal standards with prime focus on safety and accuracy for narrow and wide body aircrafts.
• Providing Zero Fuel Weight on time to facilitate maximum fuel uplift.
• Incorporating last minute changes on the load sheet within safety limits and monitor available payload to accommodate maximum cargo and passenger load.
• Timely Co-ordination of the information received and communication of accurate information required for the preparation of load sheet.
Skills applied: Co-ordination, Communication, situation awareness.
Licenses held: Narrow and Wide Body Airbus /Boeing aircrafts and Airbus freighter aircrafts
• To lead, supervise and motivate a loading team for a safe and timely loading and unloading of the dead load in an aircraft turnaround.
• Prior to a turnaround check serviceability of the equipment, Special load handling and adhere to timely delivery of baggage and cargo as per the priority on the arrival. Supervise the loading of the aircraft as per the loading instruction document.
• Maintain Safe loading standards at all times.
Skills applied: Supervision, motivation, alertness and situational awareness.
• Boarding Gates: Responsible to professionally attend and assist passengers at Doha International Airport; to professionally carry out passenger boarding functions at the gate.
• Transfers desk: Responsible to assists passengers while they are in transit by helping them to connect to their onward flights and directing them to airport restaurant for complementary meals. Also handle flight disruptions caused by delays or cancellations due to bad weather or technical reasons.
• Flight disruption unit: Responsible to make necessary arrangements for disrupted flight in terms of alternate flight bookings, baggage identification, change in destination change and printing of passenger boarding pass much in advance of disrupted or delayed flight arrival.
Skills applied: Good listener, Communication and Problem Solving.
• AOL Internet support and installation.
• Trouble shooting customer problems regarding Account/billing/password reset/semi technical and query handling. Signing customers for a New/Renewed/Trail account of AOL Internet service.
• Handling Irate/emotional/disappointed customer with care and diligence.
Dinesh & Co are Manufactures of Badges, Monograms, Emblems and all types of industrial decorative parts.
• Prospective Clients/Customers search.
• Maintaining relations with Clients/Customers.
• Assisting Sales department in sales and promotional activities.
• Maintenance and inspection of Aircrafts and helicopters
• Provided customer service to Corporate Clients like Mr. Ratan Tata Ex Chairman TATA group, Mr. Nusli wadia Chairman BOMBAY DYEING and Mr. Vijay Mallya Chairman UB group - CEO KINGFISHER Airlines
Bachelor of Bussiness Administration (BBA)
BTEC First Diploma in Engineering
Higher Secondary Certificate ( HSC)