Operations Manager
De Calzoleria Boutique LLC
مجموع سنوات الخبرة :14 years, 8 أشهر
• Building and maintaining an effective management team
• Assuming full accountability for the board for all company operations
• Monitor and control the company’s performance and finances.
• To ensure that all staff are effectively employed and adequately trained to perform
their responsibilities and operational tasks in an ethical and responsible manner.
• Acquisition, maintenance and efficient utilisation of the company’s physical assets.
• Cultivating the companies reputation in the market & with customers & suppliers.
• Involved in planning & organising the organisation's activities to achieve targets.
• Responsible for the Profit & Loss responsibility for the business.
• In charge of leading, motivating and developing the management team.
Planned, executed, tracked and advertised company's marketing campaigns, exhibitions and promotional events Trained new hires on customer service protocols
Conducting market research and analysis to evaluate trends, brand awareness and competition ventures
Initiated and controlled surveys to assess customer requirements or dedication
Collaborate with managers in preparing finances or monitoring expenses and maintain relationships with media vendors and publishers to ensure collaboration in promotional activities
Conceived efficient marketing strategies and conducted market researches to evaluate trends, brand awareness and competitive ventures.
Answering the phone and answering queries
Arranging appointments
Taking messages
Photocopying and printing
Filing
Organizing and servicing meetings (producing agendas and taking minutes)
Handling correspondence
Prioritizing workloads
Co-coordinating mail-shots and similar publicity tasks.
Using various computer packages - Word, Excel, PowerPoint
Received phone calls, determined the nature of the calls and directed callers to the appropriate department
Took detailed messages, time of call and nature of business
Successfully rearranged appointments between clients and employees
Responsible for typing memos, reports and other correspondence
Received and distributed mail and messages to appropriate departments and employees
Strong work ethic and superior interpersonal, customer service and communication skills
Excellent time management skills that allow for the multi-tasking of all obligations
Welcomed all current and potential members.
Answering telephone calls and administration duties
Renewing club and advise membership
Sports nutrition sales
Dealing with complaints
POS cash
Statements
Procurement of stock to various outlets
1. Understanding of Innovation Processes: I have developed a deep understanding of innovation processes, including ideation, prototyping, testing, and implementation. I would be able to apply these processes to develop new products, services, and business models. 2. Change Management Expertise: I have gained expertise in change management, including the ability to identify and analyse organizational change, design and implement effective change initiatives, and manage resistance to change. 3. Business Acumen: I have gained a strong understanding of business principles and practices, including financial management, marketing, and strategy. I will able to apply these principles to drive innovation and change within organizations. 4. Leadership Skills: I feel I have gained strong leadership skills, including the ability to inspire and motivate teams, communicate effectively, and manage conflict. 5. Analytical and Problem-Solving Skills: I have developed strong analytical and problem-solving skills, including the ability to identify opportunities for innovation, evaluate risks and benefits, and develop effective solutions. 6. Entrepreneurial Mindset: I have developed an entrepreneurial mindset, including the ability to identify new opportunities, take calculated risks, and build new ventures. 7. Research and Evaluation Skills: I have developed research and evaluation skills, including the ability to gather and analyse data, evaluate the effectiveness of programs and initiatives, and make data-driven decisions.
Started Ghurair University in 2016. Currently studying.
Successful completion of NQV1 chef training certificate