Medical Receptionist
Eaglesbay Clinic
Total years of experience :6 years, 5 Months
Performed daily administrative functions such as answering calls and emails, greeting visitors, filing invoicing and maintained the inventory of office supplies.
· Effectively handled critical patient information with high levels of confidentiality
· Handled incoming and outgoing telephone calls with an overall customer satisfaction core of 95% and 99% increment in patient consultations.
· Scheduled appointments for patients and did follow up on missed appointments
· Assisted patients in completing necessary forms and documentations.
· Assisted the doctor in preparing patients and sterilizing medical equipments.
· Comforted distressed patients - it ranged from simply fixing any appointment issues to being the voice of comfort during extreme stress and emergency situations
· Delivered an exceptional customer service experience, resolved issues and shared benefits of additional services, Inform existing customers of promotions and deals. Recognized for being positive, intuitive and client centric.
· Maintained individual customer service about up-to-date knowledge of account changes, operations and financial options
· Made product recommendation or services to customers based on their needs and preferences
· Followed communication guidelines, policies and procedures
· Ensure customers are satisfied in placing order, product recalls, fulfilling refunds and handling exchanges
· Reached out to customers via emails and telephone to verify account information
. Recognised as the best sales rep for the month of February to May 2016 helping the company reach 35% increase in sales for the said period.
. served as a reliable & committed support personnel for the sales & management team.
. Provided effective ti e customer service by promptly answering calls & processing customer orders
. Maintained a customer satisfaction rate of 95% for the year 2016
Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guest
· Responsible for maintaining hotel security and communicating with security guards if needed
· Directs visitors by maintaining employee and department directories
. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
. Assisted guests in making menu choices in an informative and helpful fashion.
. Skillfully anticipated and addressed guests' service needs.
. Recieved and processed with accuracy various forms of payments
Office practice
Telephone Reception
Business English