RECEPTIONIST
Hilton Hotels World Wide
Total years of experience :10 years, 10 Months
Receiving calls, external and internal
Booking spa and workout appointments in bookfortime.com
Process payment in cash and credit machine
Updating therapists schedules in bookfortime.com application
Provides courteous, efficient service to all guests and health club members
Greets guests upon arrival
Gives out locker keys and towels as needed
Shows guests how to safely use exercise equipment and gives general tour of facility
Insures guest satisfaction by maintaining a clean, safe facility
Checks chemicals in whirlpool and bacteria status daily
Checks sauna daily
Inspect locker rooms, cleans as needed
Co-ordinates with Executive Housekeeper for cleaning services
Reports any necessary repairs to engineering using maintenance request form
Posts necessary signs indicating Health Club safety regulations
Monitors equipment usage and depreciation
Orders amenities and necessary supplies for the Health Club
Records in the log book any incidents occurred, notifies security, and takes appropriate action
CUSTOMER SERVICE: I am a young, dynamic and self- motivated person who is dedicated and has passion for the job am assigned to do and strive to go beyond what am assigned for the benefit of the organization.
I have a good command of English language both written and spoken. I poses excellent communication skills which I utilize efficiently in my line of duty. I have a positive and pleasant attitude in my work and daily duties and will always strive to do whatever it takes to get the job done. I thrives working in a busy multi- cultural environment and stay calm under pressure as I pay close attention to detail. I am a person who is enthusiastic, courteous, smiley and helpful to colleagues and guests and also a good team player since I believe in combined effort for the achievement of the organization objectives.
Having me in your organization is an asset as i will be of great benefit to your organization because I will ensure that all my duties and responsibilities are performed to the required standards of the organization using my past acquired skills and qualifications.
a credit pass in diploma level 4 and 5
