Enterprise Systems Engineer / Administrator
Vectrus
Total years of experience :22 years, 7 Months
Responsibilities span monitoring and measuring messaging systems and network performance, access, and capacity, 24x7x365 on-call system problem resolution, system maintenance including maintenance plans, cleanup, upgrade and repairs, implementation of updates, documenting and managing system configuration, and performing detailed systems analysis including complex problem resolution
•Built fully functional exchange servers for multiple sites throughout the middle east
•Maintained the Exchange 2010 environment for the U.S. Army, middle east division
•Microsoft Exchange 2010- Organizational administration, Recipient administration, Server administration, database moving, mount and dismount, monitoring, break-fix, OWA. (Domain Admin privileges)
•Create, configure, and maintain MS Exchange databases, mailboxes, address lists, distribution groups, and message routing
•Provides troubleshooting support for critical Exchange and core AD servers in support of the South West Asia Cyber Center (SWACC) O&M responsibilities
•Managed NIPR, SIPR, and Centrix enclaves in a Secret SCIF.
•Monitoring and/or support virtual servers using VMWare (VSphere)
•Installed required Exchange patches during dedicated maintenance windows
•Maintained and supported more than 240 On-Premise Exchange servers with over 15, 000 end-users.
•Provides Tier III Exchange troubleshooting and problem resolution; maintain email security settings, mailbox management, repair of failed or corrupted exchange servers
•Configuring the Exchange load balancers (Kemp). Also Ironport (ESA)
•Execute PowerShell commands to carry day to day maintenance, administration and troubleshooting with Exchange/ LYNC 2010 applications.
•Responsible for third-level support for all Exchange, LYNC and FIM server related issues
•Administered change management related to server upgrades and software installation. (i.e. ironports, kemps, etc.)
•Responsible for assisting the AD Systems Administrators with all the required AD support
•Provide advanced level expertise on issues relating to the Microsoft Windows Server, Active Directory, MS Exchange, MS Lync
• Build fully functional exchange servers for multiple sites throughout the middle east
• Performing Microsoft Exchange 2010/2013 preparation implementation
• Maintained the Exchange 2010 environment for the U.S. Army, middle east division
• Microsoft Exchange 2010- Organizational administration, Recipient administration, Server administration, database moving, mount and dismount, monitoring, break-fix, OWA. (Domain Admin privileges)
• Create, configure, and maintain MS Exchange databases, mailboxes, address lists, OABs, distribution groups, and message routing
• Provides troubleshooting support for critical Exchange and core AD servers in support of the South West Asia Cyber Center (SWACC) O&M responsibilities
• Managed NIPR, SIPR, and Centrix enclaves in a Secret SCIF.
• Monitoring and/or support virtual servers using VMWare (VSphere)
• Installed required Exchange patches during dedicated maintenance windows
• Maintained and supported more than 240 On-Premise Exchange servers with over 15, 000 end-users.
• Provides Tier III Exchange troubleshooting and problem resolution; maintain email security settings, mailbox management, repair of failed or corrupted exchange servers
• Configuring the Exchange load balancers (Kemp). Also Ironport (ESA)
• Execute PowerShell commands to carry day to day maintenance, administration and troubleshooting with Exchange/ LYNC 2010 applications.
• Responsible for Tier III support for all Exchange, LYNC and FIM server related issues
• Create LYNC accounts for all users on the domain
• Administered change management related to server upgrades and software installation. (i.e. Ironports, Kemps, etc.)
• Responsible for assisting the AD Systems Administrators with all the required AD support
• Provide advanced level expertise on issues relating to the Microsoft Windows Server, Active Directory, MS Exchange, MS Lync
Performing the migration of the Exchange Environment from Exchange 2010 to Exchange 2013 for 2 enclaves (Secret and Top Secret) and 2 public folder databases for a multi DAG site.
•Maintained the Exchange 2010 environment for NSD at Department of Justice
•Microsoft Exchange 2010- Organizational administration, Recipient administration, Server administration, database moving, mount and dismount, monitoring, break-fix, OWA
•Check status of Exchange 2010 Servers to verify operation of mailbox servers, hub transport server queues, and client access servers
•Participated in full Disaster Recovery during DC power outage April 2015.
•Configuring the Exchange load balancers (Kemp). Also Ironport (ESA)
•Defined procedures for discovery and performed confidential searches as requested
•Day to day support of Active Directory and Exchange including OWA and group policy
•Able to configure DNS to accept all server IPs associated with requests.
•Administration and support of a Microsoft Exchange 2010 environment
•AVAMAR administration- monitoring scheduled backup jobs, restarting backups, executing restores, verification of backup data integrity
•Performing daily messaging application administration tasks such as creating mailboxes and managing distribution lists.
•Virtualization - monitoring or supporting virtual servers using VMWare (VSphere)
•Provide Operational SCCM Support for SCCM Package/Collection Creation and Deployment
•Execute routine patching and maintenance of Windows Systems (SCCM and WSUS)
•Created and configured Send/Receive connectors for several applications. (i.e. CSM, VMware, etc)
•Support infrastructure services such as DHCP, DNS WINS, operations management (SCOM), systems management (SCCM) and operations system deployment services
•Configure, troubleshoot, and maintain network and systems monitoring software. SCOM and Solarwinds
•Created several scripts and able to execute actions via PowerShell commands to perform non-GUI tasks
•Created SOPs for various procedures for NSD.
Performed the migration of the Exchange Environment from Exchange 2003 to Exchange 2010 for 20, 000+ users and 2 public folder databases for a multi DAG site.
•Addresses all capacity issues related to Mailbox, CAS, or Hub servers proactively to ensure continued peak performance for 2 networks/domains
•Design and deployed messaging solution that provide High Availability (HA) and Disaster Recovery (DR) capabilities
•Maintained 99% uptime for exchange 2010 on Top Secret and Secret network for the Department of Justice
•Created several scripts and able to execute actions via PowerShell commands to perform non-GUI tasks
•Stand up Exchange 2010 test lab to evaluate patches and future enhancements
•Defined procedures for discovery and performed confidential searches as requested
•Created and configured the Send/Receive connectors for the FBI, NSD, and DEA. (All under the DOJ umbrella)
•Created the VMs (virtual machines) that all the exchange servers reside on. (VMware ESXi)
•Provide Microsoft server administration to include monitoring server status, troubleshooting issues with client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing.
•Provide management and staff with weekly updates related to tasks, projects, problems, and systems configuration.
•Delivers assistance to the level 1 and level 2 help desk techs when trouble tickets are escalated to Tier 3 and Tier 4 which include hardware software break fix, in depth research to resolve issues, upgrading servers.
•Check status of Exchange 2010 Servers to verify operation of mailbox servers, hub transport server queues, and client access servers
•Day to day support of Active Directory and Exchange including OWA and group policy
•Able to configure DNS to accept all server IPs associated with the exchange severs.
•Install, deployed, and tested the Disaster Recovery exchange environment for DOJ
•Implemented Journaling for DOJ to retain copies of all email from users in DOJ.
•Perform mailbox moves from Exchange 2003 to Exchange 2010 increasing user functionality and maintaining email data from legacy domain.
•Decommissioned legacy Exchange servers
Serves as on-site System Administrator Team Lead for NGA at the New Campus East (NCE). Responsible for providing system administration of client’s hardware and software devices, technical guidance and status reviews with team members, clients and stakeholders.
•Serves as on-site System Administrator Team Lead for NGA at the New Campus East (NCE).
•Provision baseline builds of Windows Server 2003 and 2008 servers both Physical and Virtual
•Add, remove, certify, and move new or existing end-user accounts and administer permissions and access rights.
•Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange 2007/2010 features, roles, mailboxes, performance and troubleshooting
•Create private and public mailing folders and lists, calendaring services, address books, and shared mail applications.
•Knowledgeable Microsoft Exchange 2007 & 2010 (all roles, including Unified Messaging)
•Exchange VaultT (EVault) migration experience. Import/Export experience.
•Support the configuration, performance, availability and security of the Exchange 2010 infrastructure
•Knowledge of Outlook 2007/2010 including server connectivity, calendaring, archiving, performance tuning etc
•Familiarity with Exchange high availability concepts - clustering, replication etc
•Perform mailbox migrations between Exchange systems
•Experience configuring and troubleshooting Outlook Web App (OWA)
•Verify daily Exchange and operating system backups and perform periodic restores
•VMWare ESX 4.5 & 5.0 (Including VMWare Virtual Center)
•Effectively communicate and collaborate with Managers and Administrative staff in support of business objectives.
•Participates in Technical Exchange Meetings (TEMs) to gather and define technical requirements in order to ensure client needs are met
•Administers and troubleshoots Microsoft directory service components as well as Microsoft Exchange 2007/2010
•Administers and troubleshoots the clients Virtual Infrastructure (VMware Vshpere, Citrix XenApp)
•Install, troubleshoot, and replace PC Thin and Thick Client desktop systems, software and peripherals.
•Proficient in the utilization of Forefront Identity Management (FIM) and System Center Configuration Manager (SCCM)
Serve as on-site Project Coordinator for SecureDoc deployment at the National Health Institute. Configure 700 plus users laptops operating system to support the department MAC encryption project.
•Upgrading the OS for 700 Macintosh end user laptops and installing SecureDoc full disk encryption software on each.
•Installed LanRev software on all Mac laptops associated with NIH
•Installed PIV card readers on all Mac laptops
•Installed encryption software (Securedoc) on all laptops.
•Decrypted laptops that were installed with PGP encryption software
•Added all laptops to the active directory, named each laptop with the proper naming convention, as well as binding each laptop to the NIH domain.
•Ensured the continuous maintenance and connectivity of the computers on 2 domains for the annual EC-10 project in Sierra Vista, Arizona.
•Maintained the Cross Domain chat room for personnel on the KSAF domain.
•Added pc’s to a classified network.
•Declassified 7 computers for shipment across country.
•Maintained the Arc Editor system.
Managed day-to-day communications/IT network operations for FEMA in support of their ClassNet and OpenNet exchange 2003 to 2007 migration project. Monitored and maintained mission-critical servers and systems across diverse MS Exchange, and Windows environment.
•Migrating (DHS) FEMA users from Exchange server 2003 to 2007 using Quest software
•Assist project management team with the development and implementation of SOP’s from the initial stages of the migration project
•Design, Implement, Test, administer and maintain a MS Exchange 2007 Messaging enterprise solution
•Assisting with the initial installation of active directory and exchange servers in a classified location.
•Created SOP/IG’s for the datacenters managing all exchange servers for FEMA
•Train, develop, and transfer exchange knowledge to all datacenters associated with FEMA.
•Experience with the following servers: Exchange 2003/2007/2010, (SCOM) Operations Manager 2007, Blackberry Enterprise Server 4.6 and 5.0, and Bright mail for Exchange
•Created VMs to test all software before going into production
•Manage and maintain key services hosted within the server and technical infrastructure, including but not limited to Microsoft Exchange, BlackBerry Enterprise Server, VMware, Backups
During my time working for the Coast Guard I supported over 35, 000 users and managed over 600 servers in the enterprise network. The datacenter where my team was located provided 24x7 supports. I performed system backups and recovery including recovery of individual mailboxes/messages using VERITAS and Symantec Backup Exec. I also performed DC promos, monitored alarms through SCOM, and delegated the System Management Expert (SME) of all Dell hardware for the Enterprise Management Facility.
•Supporting over 35, 000 users and over 600 servers for the United States Coast Guard Enterprise Management System
•Support all Exchange servers, including administration, server builds, upgrades, patches, domain configuration, trouble-shooting, and performance tuning
•Responsibilities include support to The United States Coast Guard, Telecommunication and Information Systems Command (TISCOM), as a Tier 4 Admin with Enterprise Admin rights.
•Perform system backups and recovery including recovery of individual mailboxes/messages using VERITAS and Symantec Backup Exec
•Provide 24x7x365 Enterprise Network Monitoring and support to the Coast Guard Telecommunication Information System Command Enterprise Management Facility (TISCOM-EMF)
•Mailbox and account administration using Microsoft Exchange System Manager (ESM) and Active Directory Users & Computers (ADUC) for US Coast Guard users across the country and worldwide Monitors and troubleshoots all Coast Guard Enterprise servers using Microsoft Operations Manager 2005 (MOM) and Systems Center Operations Manager 2007 (SCOM)
•Perform and test routine system backups and restores
•Monitor end user accounts, permissions, access rights, and storage allocations in accordance with best-practices
•Ability to create PST files from exchange mailboxes using Exmerge.
•Delegated the System Management Expert (SME) of all Dell hardware for the Enterprise Management Facility
•Monitors alarms and faults (network, help desk, NOC, and Data Processing Centers) to make sure problems are resolved quickly and "work-a rounds" were developed, if necessary.
Monitor NetIQ and SCOM for network alerts and errors
•Perform Quality Control (QA) on Exchange 2003, 2007, and 2010 servers
•Execute mailbox moves, account migration via Exchange System Manager, Active Directory and Active Directory Migration Tool
•Experience with the following applications Exchange 2003, Operations Manager 2007, Tumbleweed, Blackberry Enterprise Server, and ScanMail for Exchange
•Perform Eseutil and Isinteg to repair damaged Exchange Databases.
•Trouble shoot and resolved malfunctions with Exchange 2003 and Outlook
•Repair exchange mailbox’s via MDBVue
•Backup and Restore data via FilesX and Ultrabac
•Upgrade\Install (MS Exchange 2003, SP2, ScanMail, Symantec and various patches)
•Support the BlackBerry Enterprise Server messaging infrastructure
While with Inova Health System I provided hardware and software application upgrades and enhancements to all employee workstations, configuring user profiles and permissions. Participated in the migration of PCs from Novell to Microsoft. I also Reset citrix key fob accounts as well as passwords to allow user access into the citrix portal.
•Participated in the migration of PCs from Novell to Microsoft
•Reset citrix key fob accounts as well as passwords to allow user access into the citrix portal.
•Configured Microsoft Outlook user profiles and e-mail groups
•Provided hardware and software application upgrades and enhancements to all employee workstations, configuring user profiles and permissions
•Provided service to all end users (16, 000+) and maintained a 85% call resolution rate
•Resolved user issues in MS Active Directory and MS Exchange. Peregrine ticketing system
While enlisted in the United States Navy I provided network and desktop support to in an effort to provide a seamless information technology environment to hospital personnel to aid injured warriors from around the world
•Served as initial point of contact for IT issue resolution in an 8, 000 user Microsoft network environment
•Resolved user issues in MS Active Directory and MS Exchange. Remedy ticketing system.
•Assisted with all on-site computer and network issues
•Configured Microsoft Outlook user profiles and e-mail groups
I graduated with a Bachelors of Science degree in Information Systems