Receptionist
BUTLERS LAUNDRY & DRY CLEANING SERVICES
مجموع سنوات الخبرة :5 years, 6 أشهر
Answering all incoming calls / emails and re-routing them to relevant parties.
Meeting and greeting visitors ensuring they are signed in and inducted.
Opening, distributing, collecting and taking the post.
General administration duties, photocopying, filing etc
Dealing with any enquiries at the reception.
Data entry onto internal systems.
Ensuring that the reception area is tidy and clutter free.
Monitoring stationary stock and reordering when required.
Operating a computer system and switchboard
• Responsible for meeting and welcoming visitors and providing them with a first class customer service and also in charge of maintaining a pleasant and welcoming with efficient and professional reception area
• Clarifies customers questions/concern about charges on their bill
• Complete customers check-in/out procedures
• Answer, screen and redirected inbound phone calls
• Receive, assist clients and escorted them to correct destinations; offices, rooms or meeting rooms
• Took verbal and written messages/information and disseminate them to the right quarters/department
• Communicate additional facility requirements, allergies, dietary needs, and special requests to other department. Record transaction in the system. Check in with guests to ensure satisfaction with the hotel services
• Maintained meeting diary - manually or electronically, as required.
• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
• Operates front office posting software and attend departmental meetings when required
• Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment
• Performed basic customer service functions-guest registration, reservation and revenue collections.
• Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures.
Support the company in the implementation of it’s marketing campaigns.
Producing & analysing sales figures, hen reporting them to marketing managers.
Writing marketing emails & then sending them to customers & sales prospects.
Responsible for maintaining & updating the company’s website & social media.
Assisting in organising promotional events. Liaising on a daily basis with clients, customers and suppliers.
Involved in drafting PowerPoint and Word pitches.
Involved in organising planning and controlling exhibitions.
Bachelor of Science (Micro biology)