professional nail trainer
Madi International
مجموع سنوات الخبرة :13 years, 8 أشهر
- Conduct demonstration and training for group of beauty therapists.
-Conduct sales trainings and refreshment courses
-Daily in-salon training and market visits
-Develop reports and evaluations on the training sessions given.
-Present the items to the client and introduce the products
- Ensure beauty therapists’ applications techniques of products
-Monitor the feedback from customers to measure their satisfaction with the company’s products.
- Ensures full product knowledge and awareness of all products she uses within the training process has been delivered and well understood
- Conduct demonstration and training for group of beauty therapists.
-Conduct sales trainings and refreshment courses
-Daily in-salon training and market visits
-Develop reports and evaluations on the training sessions given.
-Present the items to the client and introduce the products
- Ensure beauty therapists’ applications techniques of products
-Monitor the feedback from customers to measure their satisfaction with the company’s products.
- Ensures full product knowledge and awareness of all products she uses within the training process has been delivered and well understood
Provide nail services to the VIP customers (all kinds of manicure & pedicure, hand
and foot spa procedures, acrylic and gel extensions, nail design, nail polish,
drawing, stone illustration, aqua design etc)
Welcome and greet every client in a warm and friendly manner, demonstrate
excellent customer service at all times.
Provide a full consultation to identify any nail problems before carrying out services
and perform nail services as directed in the salon brochure.
Provide advice on beauty products and services of the salon
Demonstrate the application of the product and explain the peculiarities
Have detailed knowledge of beauty product market
Monitor stock levels and product display
Complete monthly personal report and target achievement plan
Achieve sales target, maximize sale during peak sale period
Assist customer in all possible ways including return and exchange process
Supporting Management of Center Operations and BudgetsAssume the
responsibilities of the Director in her absence.Ensure all employees have the proper
supplies, equipment and uniforms.Comprehend budgets, operating statements and payroll
progress reports as needed to assist in the financial management of department.Manage
supplies and equipment inventories within budget.Maintain cleanliness of center and
related areas and equipment.Understand the impact of department’s operations on the
overall property financial goals and objectives and managing to achieve or exceed budgeted
goals.Ensuring and Delivering Exceptional Customer ServiceSet a positive example
for guest relations.Interact with guests to obtain feedback on product quality and service
levels.Handle guest problems and complaints.Empower employees to provide excellent
customer service.Emphasize guest satisfaction during all departmental meetings and
focusing on continuous improvement.Strive to improve service performance. Conducting
Human Resources ActivitiesSolicit employee feedback, utilizing an “open door” policy
and reviewing employee satisfaction results to identify and address employee problems or
concerns.Ensure employees unde procedures.Participate in an on-going employee recognition program. Review comment
cards and guest satisfaction results with employees.Support a center orientation program
for employees to receive the appropriate new hire training to successfully perform their
job.Supervise on-going training initiatives and conducting training when
appropriate.Establish and maintain open, collaborative relationships with employees and
ensuring employees do the same within the team.Ensure property policies are
administered fairly and consistently, disciplinary procedures and documentation are
completed according to local procedures.Assists the Director in managing the day-to-day
operations of the center as necessary.
Provide individualized nail services and treatments that meet the clients’ needs and
expectations
Explain products, services and treatments to clients and assist them with
determining their individual needs
Ensure clients feel welcome when they arrive for their appointments
Uphold the standards of sanitation and sterilization as directed by law and the spa’s
policies and procedures
Maintain spa appearance and cleanliness
Stock and maintain work stations according to standard operating procedures
Promote and up-sell products and services
Ensure that a high standard of service is maintained throughout the spa
Assist Center in activities such as staff meetings, promotions, housekeeping duties
Assist with washing and folding of all linens used in treatment rooms
Maintain and increase knowledge of product line, and nail care treatments by
attending in house instruction, and education/training classes
Assist in all areas of center operation as requested by management.