Business Process Management Expert
Ethiopian Airlines
مجموع سنوات الخبرة :15 years, 6 أشهر
Gathers & Analyses Process Requirements, Design Process Flows, and Develop Process Documentations; Evaluates the effectiveness of business processes and offers suggestions for improvement, stay up to date with on going changes.
1. Gathers system wide process requirement and analyzes the requirements
2. Determines the core processes and boundaries of the defined processes by identifying the input and output of each.
3. Evaluates the effectiveness of business processes and offers suggestions for improvement.
4. Assists continuous process improvement activities in the business environment
5. Models the current state (As-Is) & future state (To-Be) of business processes.
6. Develops Process Documentations and insures to stay up-to-date in conjunction with on-going changes.
7. Determines the inter-activity of the processes with each other and illustrates the logical sequence of the activities within each process.
8. Acts as a liaison between IT and business units.
9. Contributes to team effort by accomplishing related results as needed.
10. Revises and approves business process documents.
11. Conducts interviews and performs analysis in order to create Business Cases for projects.
12. Assists the BP team.
13. Ensures practicality of the new process before implementation.
14. Conducts training for the introduced new process and Develops training materials.
15. Coaches other Business Process staffs
16. Adheres consistently to the airline safety and security policy and procedures through identification and mitigation of operational hazards and related security risks and implements all precautionary actions / measures / processes, etc.
17. As Ethiopian Airlines Brand Ambassador, you are responsible to promote and adhere to the Brand Guidelines’
18. Performs other duties as may be assigned from time to time by the immediate Supervisor.
•Maintains up to date contracts of landing, overflying. Navigation, parking, crew hotel accommodation, crew transportation, crew perdiem fees, services, material purchases rent and repair orders for proper invoice verification.
•Verity the correctness of invoices against the signed agreements or/and company's policy before approval for payment.
•Verify DOC (overflying, navigation, landing, parking, lightning and basic handling) invoices using operational systems and IATA rates before authorizing Disbursement for payment.
•Verify that all reasonable discounts are taken on accounts payable activities whenever applicable.
•Initiates timely correspondences on wrong charges and discrepancies with concerned area offices and authorities of respective countries.
•Keeps records of wrong charges by type of services and by locations and prepare monthly, quarterly and yearly reports for Management consumption.
•Follow up area offices to maintain service entry sheets in SAP for crew accommodation, catering and verify the invoices against the service entry sheets and Crew plot system and communicate the area offices and concerned sections for explanation in case of discrepancy.
• Keep updated Catering contracts and prices list and work closely with Sales Service and outstation section at catering if there are price discrepancies and agreement related issues.
•Consistently follow up respective areas' folders on portal for new uploaded invoices and verify as per the standard time in the ISC.
•Maintain updated contracts for all services which are not covered by material purchase orders and verify invoices referring the signed agreements before authorizing Disbursement for payment. Communicate user sections for any discrepancy.
•Verify material purchase invoices as per the company's policy, at least three price quotations should be collected from vendors except from prime vendors or authorized prime vendor distributors.
•Maintain yearly updated price catalogs from prime vendors and verify invoices by referring the price catalogs, if there are any discrepancy contact respective purchasing sections.
•Verify Petty Cash reports as per the Company's Policy and Procedure of petty.
•Cash administration and authorize Disbursement for replenishment.
•Verify domestic and International aviation fuel by referring DOC in SAP and hard copy Aviation Delivery Receipt.
•Participates in system development endeavors related to incoming bills control activities.
•Assist the Supervisor to look for cost saving opportunity areas and suggest Cost Saving section to further investigate
•Suggests ideas on areas which need improvement so as to increase the efficiency and effectiveness of incoming bills control.
•Adheres consistently to the airline safety and security policy and procedures through identification and mitigation of operational hazards and related security risks and implements all precautionary actions / measures / processes, etc.
• Directly responsible for the processing and auditing of passenger ticket sales. Refund claims. Interline billing on reissued other airline documents
• Ensure that all passenger sales related transactions are properly recorded.
• Maintain and control subsidiary ledgers for passenger sales. refund claims
• Responsible for ordering, issuance and control of all passenger and cargo accountable documents.
• Process Sales and refund of Passenger documents.
• Corresponds with the concerned (Reference Section, Area Offices, Revenue Accounting and other Systems Support, Marketing Systems Support and Cargo System support) to solve problems associated with the sales, flown and IS IDEC interface.
• Prorate passenger and cargo sales and uplift documents as per published fares/SP fares/SPA/LDM and IATA rules and regulation.
• Audit passenger and cargo sales and uplift documents as per published fares/SP fares/SPA/LDM and IATA rules and regulation.
• Updates customer statement of account and initiates correspondence whenever situation demand.
• Prepare monthly AAN status reports and release to the concerned offices.
• Ensures that sales interfaces from all sources (Sabre, BSP, ARC and other GDS’s sales, etc.) have been downloaded on to Revenue Accounting System as per the set time table
• Checks receipts of all sales report and ensure the correctness of value of each coupon indicated on the sales report.
• Makes sure that manually reissued coupons are forwarded along with audit coupons and the additional cash against the reissued tickets is collected and deposited.
• Review ADM dispute e-mails received from BSP agents and take appropriate timely action.
• Handles Statement of Accounts Reply from Area Offices.
• Initiate Correspondence with pricing on issues related to the provision of fares (special fare sheets, Contract Manager, Saber, and others)
• Performs all activities related to Revenue Accounting System pre/post-Month closing.
• Performs MCO under/over utilization and initiate chargeback.
• Initiate requests on IATA BSP portal for any problem related to the BSP link.
• Files all documents in relation to his/her activities systematically.
• Performs his/her assignment according to the plan and specified time frame.
• Adheres consistently to the airline safety and security policy and procedures through identification and mitigation of operational hazards and related security risks and implements all precautionary actions / measures / processes, etc.
i have been participated voluntary in the summer to teach lower grad students & i have been received a recognition certificate for the participation i have made & the influence i create to the students.