IT Administrator
Mallboxes Nigeria LTD
Total years of experience :14 years, 5 Months
- General IT Management
- Interconnect all Branches using Secured Unified Communication
- Oversee Day-To-Day IT Operations
- Manage the call center system and servers
- Manage File Servers, Mail Servers and Communication Servers
- Interact with Customers with Technical issues on our App
- Third Level IT Support/Supervisor
- Maintenance of all IT Equipment, Laptops and Desktops
- Develop Solutions to tackle issues at all times
- Interface between our Software Developers and Merchants/Third-Party
clients for series of integration
- Lead Technology & Software Development & Improvement Team
- Bridge the gap between Stakeholders and Software Development Team
- Architect Software Solutions, Development and Implementation
- Train Staffs on Software Changes and Software Service Improvement
- Proffer Solutions to Technology/Software Glitches/Bugs
- General IT Service & Software Development/Management
- Operational Service enhancement using improved Technology
- Oversee Day-To-Day IT Operations across Nigeria & Africa
- Develop & Manage Call Center Solutions and other require solutions
- Manage Cloud Operation Solutions and SaaS Solutions
- Manage Mail Servers and Communication Servers Remotely
- Develop Improvements to Apps using Customers’ Feedback
- Support/Interact with Customers with Technical issues on MFA Apps
- IT Procurement and Liaison with Third-Parties and Partners
- Continuous Services Improvement of Services (Internal & External)
Provided several training to the team members need.
• Communicating in clear terms/instructions to team members
• Listening to team members' feedback.
• Monitoring of team members' participation to ensure the training they've
being giving is put into use, and to see if any additional training is needed.
• Manage the flow of day-to-day operations.
• Creating reports to update the company on the progress of Team
Members.
• Distribute reports to the appropriate personnel.
• Install and support LANs, WANs, network segments, Internet, and intranet
systems.
• Install and maintain network hardware and software.
• Analyze and isolate issues.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Identify user needs.
• Determine network and system requirements.
• Maintain integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN
infrastructure is on par with technical considerations.
• Design and deploy networks.
• Perform network address assignment.
• Assign routing protocols and routing table configuration.
• Assign configuration of authentication and authorization of directory
services.
• Maintain network facilities in individual machines, such as drivers and
settings of personal computers as well as printers.
• Maintain network servers such as file servers, VPN gateways, intrusion
detection systems.
Administer servers, desktop computers, printers, routers, switches,
firewalls, phones, personal digital assistants, smartphones, software
deployment, security updates and patches.
• Planning and undertaking scheduled maintenance.
• Responding to breakdowns.
• Diagnosing faults.
• Repairing equipment.
• Supervising Engineering and technical staff.
• Maintaining statistical and financial records.
• Ensuring compliance with health and safety legislation
• Creating maintenance procedures.
• Managing stocks of supplies and equipment.