TELEPHONE OPERATOR
Hotel Mahdia Beach
Total years of experience :1 years, 3 Months
Handles incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotels standard operating procedures Provides clear and concise communication while assisting guests with their questions or needs Anticipates guests needs while providing recommendations of the hotel and local attractions Communicates with housekeeping regarding room availability and guest requests designated personnel for immediate assistance Accurately log incoming guest packages
Maintains discretion and confidentiality of all calls, guest room and fax numbers Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests
. Welcome visitors and patients at the front desk of a medical facility Schedule appointments and coordinate tests for patients Record and organize patient medical records Manage the upkeep and maintenance of a medical office Facilitate communication between patients, visitors, and medical staff Maintain inventory of medical supplies
CUSTUMER SERVICE OREEDO TUNISIA
Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of calls, usually leveraging an auto dialer system. Performs data entry, maintains customer data bases and logs calls. Excellent communication…