Thabet Amer

- Led 10+ projects development implementation with tens to hundreds of thousands of USD
budgets from requirements gathering to delivery through agile development of an integrated,
dynamic and client-oriented SaaS, in applications of M&E, LMS (Moodle), Alerts and Awareness
(IVR, SMS, Mobile Apps), Data collection and analysis.
- Proposed, planned and built up Amazon-based cost-efficient data center - AWS, migrated old data
and upgraded outdated services to the new servers, which maximized services availability to
99.95% and lowered running costs to 50%.
- Utilized R&D procedures to design and create advanced IVR gateway with XML/HTTP API to
facilitate clients’ applications and enrich served functionality.
- Peered with 10+ different mobile operators around the world via IPSec VPN tunnels securing the
established SMPP connections, plus multiple SIP/IAX2 trunks with VoIP providers.
- Performed cost-benefit analysis and strategy plans, processed IT equipment procurement,
proposed technical solutions to users needs and business objectives.
- Successfully collaborated with management, developers and non-tech teams to fulfill projects
needs on systems requirements and costs.
- Managed vendor relationships by negotiating service quotes, agreements and pricing options.

- Led 10+ projects development implementation with tens to hundreds of thousands of USD
budgets from requirements gathering to delivery through agile development of an integrated,
dynamic and client-oriented SaaS, in applications of M&E, LMS (Moodle), Alerts and Awareness
(IVR, SMS, Mobile Apps), Data collection and analysis.
- Proposed, planned and built up Amazon-based cost-efficient data center - AWS, migrated old data
and upgraded outdated services to the new servers, which maximized services availability to
99.95% and lowered running costs to 50%.
- Utilized R&D procedures to design and create advanced IVR gateway with XML/HTTP API to
facilitate clients’ applications and enrich served functionality.
- Peered with 10+ different mobile operators around the world via IPSec VPN tunnels securing the
established SMPP connections, plus multiple SIP/IAX2 trunks with VoIP providers.
- Performed cost-benefit analysis and strategy plans, processed IT equipment procurement,
proposed technical solutions to users needs and business objectives.
- Successfully collaborated with management, developers and non-tech teams to fulfill projects
needs on systems requirements and costs.
- Managed vendor relationships by negotiating service quotes, agreements and pricing options.

- Led 10+ projects development implementation with tens to hundreds of thousands of USD
budgets from requirements gathering to delivery through agile development of an integrated,
dynamic and client-oriented SaaS, in applications of M&E, LMS (Moodle), Alerts and Awareness
(IVR, SMS, Mobile Apps), Data collection and analysis.
- Proposed, planned and built up Amazon-based cost-efficient data center - AWS, migrated old data
and upgraded outdated services to the new servers, which maximized services availability to
99.95% and lowered running costs to 50%.
- Utilized R&D procedures to design and create advanced IVR gateway with XML/HTTP API to
facilitate clients’ applications and enrich served functionality.
- Peered with 10+ different mobile operators around the world via IPSec VPN tunnels securing the
established SMPP connections, plus multiple SIP/IAX2 trunks with VoIP providers.
- Performed cost-benefit analysis and strategy plans, processed IT equipment procurement,
proposed technical solutions to users needs and business objectives.
- Successfully collaborated with management, developers and non-tech teams to fulfill projects
needs on systems requirements and costs.
- Managed vendor relationships by negotiating service quotes, agreements and pricing options.

- Designed and built mail system to host 1K+ users and scalable to 10K+, engineered it to be an advanced replicated system on multiple servers. Applied advanced security techniques for critical
data, mail system and resources.
- Smoothly migrated 1K+ mail accounts to enhanced and extended mail system.
- Built accounting and authorization replicated LDAP system to hold 1K+ distributed accounts in a sensitive environment, Integrated with many services’ authentication.
- Modeled and implemented an ISO9001 standardized technical SOP for documentation using Wiki web central service.
Created local repositories mirror for Debian, time server (ntp) and antivirus.
Trained 10+ IT operations team members on mail and LDAP maintenance.

- Led R&D process to move the company infrastructure to the cloud!
- Managed multi-locations data centers, installed and maintained new servers and open source
services and migrated old services/systems to new advanced solutions, extensive usage of cloud
resources for DB and Apps servers.
- Carefully dealt With very sensitive data, administered distributed databases, backups and
replications.
- Managed local IP-telephony system, eFax and users accounts on file and mail systems.
- Applied advanced monitoring, performance graphing and alerts alarms.
- Ensured 24/7 systems functionality, availability with on-call and remote support.
- Troubleshot local system, networks, and applications of infrastructure and users.
- Provided support to customers and maintained clients’ systems.

- Managed and maintained local network, Linux-based servers and services.
- Installed and configured various open source software solutions on servers.
- Designed, deployed and maintained Asterisk IP-PBX/efax solutions for customers.
- Managed local users’ accounts, permissions and emails through LDAP/RADUIS.
- Troubleshot systems, networks, and applications for infrastructure and end-users.
- Enhanced security, ensured disaster recovery and availability of core infrastructure.
- Monitored system and local network behavior and controlled web access policies.
- Supervised help-desk technicians, provided training and support for users.
- Created internal web service and authentication process using PHP, CSS and HTML.
- Applied technical documentation on Twiki software and tracked tasks on Bugzilla.