IT Application Manager
Alshiaka
مجموع سنوات الخبرة :12 years, 4 أشهر
1- Company transformation process and RFP preparation for (Oracle, SAP, Microsoft)
2- Investigated and addressed ERP system issues to enhance usability and improve functionality.
3- Helped improve Finance and Supply chain operations by showing clear connection between current policies and business results.
4- Developed flowcharts and diagrams to describe and layout logical operational steps.
5- Standardized job tasks and trained junior team members on industry best practices and standards.
6- Implement and manage ERP (Oracle Fusion and Infor M3)
7- Implement POS features which work in more than 60 stores, 200 cashers, Synchronization within 5 minutes, Full Integration with ERP.
8- Implementing Oracle Retail Xstore Point of Service, Customer Engagement, Campaign and Loyalty
9- Designed reporting format, leveraging multiple database systems, scheduling regular report by using Qlik Bi and Crestal coral App.
10- Manage Oracle Fusion Application Financial Module functions, Accounting and Controlling (AR, AP, CM, FA, GL).
11- Manage Oracle Fusion Application SCM Module functions, warehouse and inventory management, Manufacturing and MRP execution, Sales, and promotion module.
12- Data management - Implement and manage Business Intelligent (BI) system (Qlik) and Data warehouse to serve Analytics and Reporting, Automation.
13- Responsible of Integration and Synchronization Process and follow up.
14- Managing and Maintain Oracle Cloud and on promise Databases.
15- Responsible of Integration implementation Progress and stability.
16- Responsible and Monitoring of Stock and sales.
17- Manage and Administrate MenaItech HR system, setup, workflows, payroll, and all users transactions.
Responsible for ERP application maintenance and development.
Which includes:
1- Manage IT Department in alignment with the business objectives of the organization.
2- Developing and customize Oracle/ERP system.
3- Building Oracle forms and reports from scratch using Oracle forms builder and Oracle report Builder.
4- Managing Oracle database and work as a backup of DBA, responsible of DB dump’s and RMAN backups.
5- Transfer logs between Oracle servers.
6- Monitoring Oracle servers and ensure that all services and databases are up.
7- Support clients and resolve their issues.
8- Tracing and troubleshooting ERP problems while implementation and after that.
9- Give a Full training and guides for users that they will use the ERP in their work.
10- Manage Financial module: AP, AR, Cash Management, GL, Fixed Assets.
11- Manage Supply Chain module: Stock management, item structure, stock adjustment, Transfers, barcode systems.
12- HR System implementation
Windows Server 2008 R2 applications and installation
* VM ware, create, manage and installation
* Ability to work with multiple Operating Systems(windows, Linux, Unix )
* Install, Manage, Configure systems as required
* System Administration following the workflow of it .
* Issue tracker and try to find solution and workarounds
* Mentors and provides technical assistance to client and internal resources
* Perform application releases, upgrade, and patching following the change
management procedure
* Perform application releases, upgrade, and patching following the change
management procedure
* Create and update documentation of system configurations, work instructions, and
service recovery plan
* Repair and installation of automation equipment
* Troubleshooting network concerns
* Assisting users in person and remotely with hardware
* Providing phone and online support to users.
* Provided support to users learning new technology assets to support existing
operations and to make possible workflow expansion.
* Provided support for medium sized Windows Server 2003 and 2008 networks.
* Supported the Windows XP and Windows 7 clients for this network.
Other
courses: BSc Computer Science ,GPA 78.8 ( Very Good ) 2005 – 2007 High School Education Certificate / Scientific Stream (Tawjihi) Ahmad Toqan Secondary School , Amman-Jordan
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