IT Infrastructure Manager
Neomedic EMEA DMCC
Total years of experience :14 years, 0 Months
Key Accountabilities
Assess projects requirements validation, overseeing projects with specific development requirements, internal testing, and guiding clients through user acceptance to go-live status.
Responsible for Maintaining a high level of Information security and implemented Azure SAAS solution such as Office 365 and SharePoint online including Azure Billing and Subscriptions.
Service delivering, reviewing resources for achieving short-term, medium-term and long-term business objectives.
Actively supports in the definition of a project scope, plans and deliverables including cost projections and proposed implementation timelines for the various systems projects within Networks.
Provides documentation/project tracking and management reporting.
Provides tactical and strategic input on overall systems planning and related projects all enterprise infrastructure projects through entire project life cycle.
Discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner.
Performing Trend analysis, identifying top few incidents throughout Business units and work with respective teams/individual and vendor coordination to minimize the incidents
Support others as part of a team, both within and across functions, and building and maintaining positive relationships at all levels with cultural sensitivity, showing respect & effectively working with diversity.
Leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies.
Assess risks associated with the IT Department and mitigate as needed and ensure Business value is generated by Information and Technology.
Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
IT Specialist / Cloud Administrator
A responsive, highly productive professional who can work with numerous IT employees and vendors to ensure continued success through corporate projects.
Assess projects requirements validation, overseeing projects with specific development requirements, internal testing, and guiding clients through user acceptance to go-live status.
Responsible for Maintaining a high level of Information security and implemented Azure SAAS solution such as Office 365 and SharePoint online including Azure Billing and Subscriptions
Gathering IT usage cases, advising recommendations for refining the organizational IT systems and carrying out daily configuration and installation of IT solutions and services
Need resumes that highlight Tier 3 escalations support and customer advocacy focus for billing and account management issues on the enterprise level.
Having extensive direct contact with customers (email/Teams or similar VOIP and screensharing services) and experience in delivering strong metrics such as customer satisfaction (CSAT), quick initial response (IR) times, timely follow-up responses.
Performing Trend analysis, identifying top few incidents throughout Business units and work with respective teams/individual and vendor coordination to minimize the incidents
Maintain open and professional communications with all colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.
Ensures services and infrastructure have adequate capacity to deliver quality services and meet performance targets in a cost-effective and timely manner.
Service delivering, reviewing resources and plans for achieving short-term, medium-term and long-term business objectives.
Alpha Flight Services UAE, - IT Specialist, 2019
• Conducted Scavenger Hunt game using Microsoft Forms for Cybersecurity awareness
• Enabling external user permissions for third parties to securely access data using SharePoint Online
• Implemented Temperature Datalogger and triggers for chillers at Premise and Flights to provide Hygienic Food Keeping values for Food Quality and Control
• Successfully restored an SQL Database backup during application crash
• Implemented Guest tokens in Fortinet for Office visitors and pass holders of Lounge Gateway at "The VIP Lounge" - Sharjah International Airport Terminal
• Successfully configured and maintained Outdoor Catering POS solutions to generate sales report data
• Managed pool of 500+ primary SIMS for POS devices in all Air Arabia Passenger Flights
• Implemented Matrix solutions for Biometric and Access control systems in different Databases adding values to HRMS Database when facing complexities in multiple shifts
• Proven record for implementing cost effective solutions for Etisalat/Du services as an Enterprise Business Customer on Business Prime solutions and other ISP services
• Migrated analog CCTV systems to Digital security cameras on IP-based CCTV systems for 300 PoE cameras with a maximum backup for 60 days up and running without interruptions
• Implemented cost effective solutions for printers and control of paper usage wherever required in daily operations by using Office 365 applications
• Provided real-time Menu information to customers, visitors and staff with a touch screen and interactive information kiosks to improve user engagement and experience subject to availability and seasonal
• Conducting effective training and educating all the Business users related to malwares, ransomware threats, email and information security and vulnerable apps.
Successfully managed more than 80 projects and managed AD of 600+ users in Emirates and Overseas Branches
• Successfully implemented Business Continuity plan during power outage and make sure all the Business Tier apps are
available and accessible 24 x 7 to Business users
• Implementation of Microsoft 365 with Endpoint Security and Azure Information Protection on 250+ user accounts
and machines for multiple entities in Sub-Saharan African Countries
• Implemented rules and procedures for all individuals accessing and using an organization's IT assets and resources.
• Implemented Clients assess, advise, design, and implement capabilities for privacy and data protection, data
governance and management
• Implementation of Avaya Aura Contact Center with 10 agents & IP Office for 250 users in 5 remote locations.
• Implemented Vehicle tracking movement (GPS) through VXceed and Ground Centric solutions for High Loaders to Air
Arabia Passenger flights as well as to VIP flights for enhancing Ground clearance and Airport Road security
• Managing Flight POS solutions and building sales report Database using GuestLogix Solution for Air Arabia Flights
• AirWatch Console Administrator - deployed 2000+ Apple iOS devices for Museum Tour application updates for the
prestigious project The Louvre Museum, Abu Dhabi
• Implemented Live Updates for Flights in collaboration with the Department of Civil Aviation - Sharjah
• Automated sending XML reports from KIOSK POS to Sharjah Airport authorities using Vectron at Sharjah International
Airport Terminal further adding values to time and cost saving
• Implemented Temperature Datalogger and triggers for chillers at Premise and Flights to provide Hygienic Food Keeping
values for Food Quality and Control
• Implemented Matrix solutions for Biometric and Access control systems in different Databases adding values to HRMS
Database when facing complexities in multiple shifts
• Migrated analog CCTV systems to Digital security cameras on IP-based CCTV systems for 300 PoE cameras with a
maximum retention policy for 60 days up and running without interruptions - Awarded by Department of Civil Aviation
• Site Mobilization on EMAAR projects including EMAAR SQUARE - HEADQUARTERS, Burj Boulevard Plaza, Dubai
Marina Mall, Dubai Marina Plaza and Dubai Marina Walk.
• To diagnose and resolves software and hardware incidents for both Windows and IOS machines
• To assist all the Business users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams whenever necessary.
• Managing IT inventory and keep track of all purchases and its warranties for servicing them in case of Hardware or functional errors reproduced.
• To accurately record, update and document requests using the IT service desk system
• Responsible for monitoring, managing, troubleshooting and restoring Services on any terminal service client, personal computers (PC) or notebooks connected to the network with a minimum downtime
• To resolve, install and configure new IT equipment and upgrade different types of software and hardware.
• Developed a Windows Application in Microsoft Visual Studio 2010 for Share Market to determine the high and low values of opening and closure of commodity trading
• Customize desktop hardware to meet user specifications and site standards and performs work in compliance within specified warranty requirements.