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Thamer Al othaimeen, Senior Manager- Health Complaints

Thamer Al othaimeen

Senior Manager- Health Complaints ·التعاونية للتأمين

Saudi Arabia

Bachelor's degree, Business administration

Work experience

Total years of experience: 19 years, 9 months

Senior Manager- Health Complaints

September 2022 - Present

التعاونية للتأمين

Riyadh, Saudi Arabia

September 2022 - Present

Company industry:
Insurance & TPA
Job role:
Administration

Customer Care Manager

December 2021 - Present

Royal commission for Riyadh City

Riyadh, Saudi Arabia

December 2021 - Present

Company industry:
Facilities & Property Management
Job role:
Customer Service and Call Center

Customer alignment &Complaints Manager -Medical insurance

September 2018 - September 2022

Tawuniya

Riyadh, Saudi Arabia

September 2018 - September 2022

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Senior Compliance Officer

August 2018 - September 2018

التعاونيه للتأمين

Riyadh, Saudi Arabia

August 2018 - September 2018

Company industry:
Insurance & TPA
Job role:
Administration

Compliance & Quality Assurance Specialist

June 2014 - July 2018

Tawuinya

Riyadh, Saudi Arabia

June 2014 - July 2018

Compliance Quality Assurance Management - since Jun 2014 .
 Optimizing the process Of the Medical Department through enhancing the procedures
and guidelines .
 Oversee the Monthly risk report by coordination with head of Risk to avoid the
obstacles can happen in the future .
 Maintaining the policy and procedures of the Medical department to be complied with
SAMA and CCHI requirements .
 Maintain & Provide the CCHI periodical reports.
 Maintaining the quarter quality assurance report of the underwriting department .

Company industry:
Insurance & TPA
Job role:
Quality Control

Traesury & Bank Relation Officer

September 2012 - June 2014

Tawuniya

Riyadh, Saudi Arabia

September 2012 - June 2014

• Oversee implementation and enforcement of the maintenance of business continuity for treasury functions .
• Provide support for and give direction to system users when resolving issues.
• Maintains bank electronic funds transfer templates/administrator of online banking applications (assigns user set-ups, etc
• Management the cash of issuing the LG, s and LC, s .
• Oversee the main accounts of the company for indemnity .
• Monitoring the inward and outward remittances.
• Oversee the bank relation roles to be Complied with SAMA instructions.
• Manage the cash balances on daily basis.
• Oversee the sales offices accounts on daily basis.
• Manage on daily basis the cheques accounts and the authorizers signatories .
• Optimize the cash management mechanisms procedures which is related to the banks.
• Management of daily cash and investments which is related to investment Department.

Company industry:
Insurance & TPA
Job role:
Banking

Assocciat Custody and clearing(CNC)

June 2010 - August 2012

HSBC saudi arabia limited

Riyadh, Saudi Arabia

June 2010 - August 2012

• Account opening with the stock exchange (Tadawul) and internal custody/cash accounts .
• Maintaining Settlement Account .
• Providing real-time account access to NBFI through HSBCnet .
• Settlement of on market trades (equity, bonds, sukuks etc) .
• Monitoring of monetary obligations related to settlement of trades .
• Cash Management.
• Managing the relationship of NBFI clients (Morgan Stanley, Merrill
• lynch, credit Swiss, JP Morgan, Audi Capital ) .
• Process the clearing between Tadawul and client after market trading.
• Process the daily commission of Tadawul from the client accounts after market closing.
• Process the mutual funds trading of the client accounts (subscription, redemptions )
• link the new accounts of the clients within pool account for sweeping .
• Process all external and internal transfers for our clients.
• Dividend collection
• Reporting of transactions, portfolio, dividend, cash .

Company industry:
Banking
Job role:
Accounting and Auditing

Investment & brokerage inspection Executive

September 2006 - May 2010

RAJHI BANK

Riyadh, Saudi Arabia

September 2006 - May 2010

• Monitoring the daily transactions in the market
• Process all portfolios opening through Equator System.
• Update the Mutual Funds prices in Tadawul
• Matching the daily trading in Tadawul with the client selling and buying.
• Inspecting the daily transaction which are done by the brokers in the market .
• Working as customer services in the Branches for One year.

Company industry:
Banking
Job role:
Finance and Investment

Education

IMAM MOHAMMED BIN SAUD UNIVERSITY

April 2013

April 2013

Bachelor's degree, Business administration

Saudi Arabia

GPA (point): 3.05 out of 5

GPA (point): 3.05 out of 5

College of Technology

June 2006

June 2006

Diploma, Accounting

Saudi Arabia

GPA (point): 3.02 out of 5

GPA (point): 3.02 out of 5

started 2004
View attachment

Skills

Brokerage
Expert
Brokerage
Expert
Inspection
Expert
Inspection
Expert
Administration
Expert
Administration
Expert
CME
Expert
CME
Expert
Capital
Expert
Capital
Expert
1. Professionally dealing with customers and clients especially corporate clients.
Expert
1. Professionally dealing with customers and clients especially corporate clients.
Expert
2. wise in Leadership
Expert
2. wise in Leadership
Expert
Brokerage
Expert
Brokerage
Expert
Inspection
Expert
Inspection
Expert
Administration
Expert
Administration
Expert
CME
Expert
CME
Expert
Capital
Expert
Capital
Expert

Languages

English
Expert

Training and Certifications

Certifications
IFC
CME-1 CERTIFIED
Dec 2010