Customer Care Manager
Royal commission for Riyadh City
Total years of experience :17 years, 9 Months
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Compliance Quality Assurance Management - since Jun 2014 .
Optimizing the process Of the Medical Department through enhancing the procedures
and guidelines .
Oversee the Monthly risk report by coordination with head of Risk to avoid the
obstacles can happen in the future .
Maintaining the policy and procedures of the Medical department to be complied with
SAMA and CCHI requirements .
Maintain & Provide the CCHI periodical reports.
Maintaining the quarter quality assurance report of the underwriting department .
• Oversee implementation and enforcement of the maintenance of business continuity for treasury functions .
• Provide support for and give direction to system users when resolving issues.
• Maintains bank electronic funds transfer templates/administrator of online banking applications (assigns user set-ups, etc
• Management the cash of issuing the LG, s and LC, s .
• Oversee the main accounts of the company for indemnity .
• Monitoring the inward and outward remittances.
• Oversee the bank relation roles to be Complied with SAMA instructions.
• Manage the cash balances on daily basis.
• Oversee the sales offices accounts on daily basis.
• Manage on daily basis the cheques accounts and the authorizers signatories .
• Optimize the cash management mechanisms procedures which is related to the banks.
• Management of daily cash and investments which is related to investment Department.
• Account opening with the stock exchange (Tadawul) and internal custody/cash accounts .
• Maintaining Settlement Account .
• Providing real-time account access to NBFI through HSBCnet .
• Settlement of on market trades (equity, bonds, sukuks etc) .
• Monitoring of monetary obligations related to settlement of trades .
• Cash Management.
• Managing the relationship of NBFI clients (Morgan Stanley, Merrill
• lynch, credit Swiss, JP Morgan, Audi Capital ) .
• Process the clearing between Tadawul and client after market trading.
• Process the daily commission of Tadawul from the client accounts after market closing.
• Process the mutual funds trading of the client accounts (subscription, redemptions )
• link the new accounts of the clients within pool account for sweeping .
• Process all external and internal transfers for our clients.
• Dividend collection
• Reporting of transactions, portfolio, dividend, cash .
• Monitoring the daily transactions in the market
• Process all portfolios opening through Equator System.
• Update the Mutual Funds prices in Tadawul
• Matching the daily trading in Tadawul with the client selling and buying.
• Inspecting the daily transaction which are done by the brokers in the market .
• Working as customer services in the Branches for One year.
started 2004