Administration Manager
Parsons Corporation
Total years of experience :16 years, 2 Months
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and Administration Department procedures.
• Provides supplies by identifying needs for reception, switchboard, and mailroom; establishing policies, procedures, and work schedules.
• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Provides historical reference by developing and utilizing filing and retrieval systems.
• Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
• Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Manage all the travel policies, booking, hotel reservations, flight tickets reservation & everything related to the travel policy corporately.
• Manage the company transportations including the company Car’s.
Overall Responsibilities:
• Manage and strengthen the relationship between Processing center and the internal client by :
1. Conducting regular meetings with the internal client and documenting agreed actions.
2. Taking appropriate actions to close all agreed action points with internal clients.
3. Resolving conflicts and issues that impede delivery of excellent customer experience.
• Improving quality of submission from Branches in the three regions by :
1. Sharing relevant MI with Businesses.
2. Visiting branches and directly interacting with CRR’s and MBO’s to communicate areas of improvement.
• Contribute towards improving internal processes at the Processing Centre by:
- Sharing concerns and suggestions on operational processes, all aimed at improving customer experience at branches and businesses.
• Operating plans for Processing Centre and the Businesses by:
- Operating plans for Processing Centre and the Businesses.
• Manage the scanning center, indexing, and archiving processes for all work items received at the Processing Centre, including managing special projects of scanning bulk documents into GWIS.
• Contribute to the delivery of customer service within the agreed Performance Level Agreement and bank policies and procedures.
• Contribute to safeguarding the bank against operational losses, and carry out bulk destruction of expired documents according to the record retention policy.
• Manage the performance of the Group Workflow and Imaging System.
• Manage the relationship with the suppliers of services related to Documents Management for SABB.
• Contributing to the design of effective migration of processes from around SABB to Processing Centre
• Manage the custody of security items pertaining to returned credit cards, ICSABB coupons, stock of blank credit and debit cards, and mandate files for bank and active loan accounts.
Overall Responsibilities:
• Processing booking of loan applications to meet service levels and customer satisfaction by:
1. Applying bank credit policies and ensuring that they are processed as per SLA.
2. Continuous monitoring, ensuring process efficiency and delivery as TAT and targeted accuracy.
• Ensuring that credit card maintenance is done as per card400 in timely and accurate manner by:
1. Implementing the laid down procedures, policies and processes.
2. By ensuring smooth functioning and execution of transaction and payment entries, card maintenance functions and other miscellaneous functions.
• Ensuring SAMA complaints are resolved by:
1. Applying the credit policy and compliance with SAMA guidelines.
2. Regularly following up and monitoring of complaints and resolving related issues.
• Leading and managing a team by:
1. Assisting HR in the recruitment coaching and training of the departmental staff.
2. Nominating staff for relevant external training programs to update their awareness and knowledge.
3. Selecting, developing and motivating the team to upgrade their capabilities to enable them to deliver professional service.
• Providing management information and making recommendations on credit decisions by:
- Using loan sources of information available to the department and making recommendations to processes and procedures.
• Manage the processing of all work items routed to Credit Cards Unit by:
- Managing the GWIS queues and staff working to operate within the stipulated guidelines of SAMA and SABB and adhering to the agreed Performance Level Agreement with the various businesses benefiting from the Credit Cards Unit.
• Develop people to maintain high standards of performance at the Credit Cards Unit by:
1. Close monitoring of individual performance, based on clear and measurable metrics.
2. Continuous and constructive feedback sharing at all levels of staff within the General Banking Services.
3. Identifying training needs and nominating individuals to development programs aimed at skills progression and role expansion.
• Contributing to the design of effective migration of processes from around SABB to Processing by:
1. Providing expertise views on the road map for migrating operational processes to the Processing Centre.
2. By contributing to the management of migration of processes to GWIS.
3. Deploying the necessary measurement and monitoring tools and processes pertaining to the migrated processes at all times