Thamer Alomari

Managing end-to-end Facility Management and reporting directly to the COO.
I Provide Support to the COO Office with chores such as Document Translation/reporting and data analysis.
SOP & SLA Development

. Support daily facility tasks across 3 main depots (L4 & L6, L5, and two L3 depots).
. Check and plan facility supplies (pantry, stationery, etc.) and manage cleaners and drivers.
. Handle non-transit asset management (e.g., furniture, TVs).
. Coordinate with internal teams and external parties.
. Assist security with staff and vehicle access and parking.
. Facilitate staff occupancy: space agreements, layout, fit-out, and furniture setup.
. Manage routine services: IDs, pantry, uniforms, catering, etc.
. Ensure EHS and ALSTOM standards are met in all activities.
. Compile requirements, raise PRs, follow up until PO issuance, ensure delivery, and track payments.

- Plan and manage service appointments on Salesforce, aligning with customer needs and engineers'
availability to optimize efficiency.
- Assign engineers to service requests, ensuring they have the necessary tools and resources to perform
their tasks effectively.
- Liaison with Customers and Partners: Act as the liaison between engineers, customers, and partners like
Roche, Abbott, and Siemens, ensuring smooth communication and coordination.
- Service Documentation and Reporting: Maintain accurate records of service activities and generate
detailed reports for management and customers.
- Inventory Management: Log items into inventory and release them as needed to support engineers and
service operations.
- Regional Service Oversight: Oversee service requests for the western and southern regions, conducting
follow-ups to confirm customer satisfaction.
- Compliance and Issue Resolution: Ensure service activities comply with relevant regulations and address
any arising issues.
- Travel and Logistics Coordination: Arrange travel and transportation for engineers, ensuring timely
arrivals for service calls outside their usual territories.

- Conduct safety checks and ensure that the necessary equipment needed for emergency is at our disposal as per the procedures.
- Coordinate with train staff, including the driver, station personnel, and the Operation Control Center for smooth operations.
- Address passengers' concerns and provide feedback, demonstrating a proactive approach to service enhancement and a commitment to delivering exceptional travel experiences for HHR passengers.
- Supervise the catering service provided to the passengers on board during the trips.
- Record and document incidents and occurrences throughout trips, and making sure that all procedures have been followed.