Thamer Serage

•Handled an average of 250 calls in 9 hours a day relating to finding fast solutions to subscribers problems and complains.
•Had responsibility for role playing training of new employees.
•Was in charge of the team responsible for updating and rearranging the intra-net.

•Coordinated various aspects of the selected activity (event) by obtaining different approvals from within the company & from outside bodies, prepared project briefs and budget needed, and accomplished the event itself.
•Supported the marketing team during assignment execution by providing immediate solution to any problem the team might have faced.
•Aided on premise (A & B class hotels, restaurants, and coffees), and off premise (outlets such as Danub, Panda, etc.) team by making sure the availability and visibility of Red Bull in our region.
•Familiarized consumers with product benefits and distributing samples.
•Was responsible for role playing training of new employees.
•Took part in Abha Trophy (Mountain Bike Competition), and Jeddah Air Race Show.
•Conducted market mapping.

•Established good first impression of a five star hotel.
•Entered guest data into the hotel’s data system (FIDELIO).
•Received incoming deliveries, phone calls, mails, fax and sending them to the appropriate departments & people.

•Ensured customer’s satisfaction with items on sale.
•Informed clients about offers, discount and latest trends in fashion in order to augment sales.
•Exceeded sales target.