Thiago Mutti

Provided administrative and operational support to Sales, Marketing,
Laboratory, Logistics, Customer Service (SAC), Accounting, Import, and
Executive Management.
Managed financial control processes for warranty replacement operations across
21 manufacturing brands, ensuring accuracy and cost monitoring.
Coordinated communication between internal departments, suppliers, and
manufacturers to ensure proper processing of warranty claims and product
replacements.
Successfully resolved 1, 100+ customer service requests over a two-year period,
consistently achieving an average customer satisfaction rating of 4.97/5.
Reported directly to managers, directors, and the company president,
maintaining professional communication across all organizational levels.
Utilized Jira, AX, and Trello to monitor workflows, track tasks, and improve
cross-department coordination.
Identified recurring shipping return issues and implemented a proactive pre
shipment customer verification routine, reducing small-parcel postal returns by
72% and significantly improving delivery efficiency.
Assisted in invoice processing, contract documentation, and general financial
administrative routines.

Boosted social media engagement across Instagram, Facebook & WhatsApp with
creative content.
Launched marketing campaigns that increased foot traffic and customer loyalty.
Delivered top-tier bar service: crafted drinks, managed draft beer, and
personalized guest experience.
Streamlined daily cash operations: register management, reconciliation &
reporting.
Optimized inventory & supply chain: negotiated with suppliers, tracked stock &
orders.
Ensured accurate billing and fiscal compliance through invoices and
documentation.
Coordinated logistics & deliveries while maintaining safety and service
standards.
Supported budgeting & cost planning to improve operational efficiency.