Thikra Alhazmi

Supervised HR and administrative operations for400+ employees.
Managed personnel records, contracts, leave administration, and compliance documentation.
Improved HR processes, performance evaluation, and operational efficiency.
Coordinated employee relations and interdepartmental communication.
Maintained document control systems and prepared HR reports for management.
Supported recruitment activities, onboarding processes, and employee lifecycle management.
Ensured compliance with company policies, labor regulations, and internal HR procedures.

Managed end-to-end recruitment and onboarding processes.
Maintained employee attendance, leave records, and workforce data accuracy.
Coordinated visa, residency, and employee status administration through government portals.
Processed purchase orders and invoices for HR service providers and manpower suppliers.
Supported employee relations and ensured adherence to HR policies and procedures.

Handled inbound and outbound customer calls, providing information on banking products and services.
Assisted customers with account inquiries, transactions, and issue resolution while ensuring high service quality.
Promoted banking products and services to achieve sales and customer satisfaction targets.
Resolved customer complaints and escalated complex issues to the appropriate departments.

Resolved customer inquiries using strong communication and problem-solving skills.
Coordinated with visual merchandising team to implement seasonal displays and promotions.
Handled POS operations, Participated in stock counts and inventory audits to ensure accuracy.