Thilak raju raju

Roles & Responsibilties:
 Planning, Forecasting and Meeting Sales and business targets through the dealerships sales campaigns .
 Review dealership teams on Corporate Visits, Fleet Operator visits, Targets.
 Establish relationships with HR & Admin Heads of Corporates / Financiers/ Influencers /Fleet Operators/ Leasing companies/Vendors for business development.
 Identification of potential segments to be targeted. Planning & executing campaigns. Follow up and closure of bulk deals.
 Training the Dealership Sales team on Prospecting, Campaign management, Bulk deal closures, Negotiation and other requirements.
 Ensure regular visits to activity locations in guiding the team for proper implementation of the activities. Work in close Coordination with DSEs, Area Managers-Dealerships .
Team Management:
 Identifying training needs of dealer sales team and provide training to team members on new models/processes when required .
 Based on low performance & low sales score required training is organized to hand hold them for better performance and also ensure overall productivity.
 Ensure timely disbursement of sales team incentives for better motivation and retention .
 Timely submission of required reports and updates to AM & to other supporting depts. Ensuring Best in Class Customer Experience.
 Implement the PRISM process at dealerships, conducting regular reviews with CRM/SM/GM & dealer sales team.
 Monitoring the timely resolution of customer complaints within & take steps for process
improvements to ensure that similar complaints don't repeat
 Supporting Market Intelligence
 Ensuring through regular customer feedback capturing of product & services and escalate the
same to AM.
 Track competition activities, sales trends, consumer schemes and dealer incentive programs
through retail marketing teams in order to stay competitive in the field actions.
Leadership Behaviors :
 Driving Execution - Translating strategy into action and execution
 Motivating self & others
 Developing Self & others
 Leading Change - Recognizing the need for change, initiating and adapting to change
 Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer
(stakeholders) needs or expectations
AL

Maintain relationships with existing customers through regular contact and visits
* Visit potential customers and demonstrate products
* Gather market and customer information
* Negotiate variations in price, delivery and specifications with customer and manager
* Advise customers on forthcoming product developments and discussing special promotions
* Record the sales of the Team and order information and forward to manager
* Plan and manage leads in order to meet sales budgets and targets
* Follow up on all matters such as orders, delivery, payment, quality etc

Providing Solutions in Material Handling & Construction Equipment's such as Clark-
Forklifts(Diesel/Electric/LPG), Kaeser-Compressors, Sennebogen Cranes, Terex-
ContainerHandlers & Sacme-Block Machines.
* Visiting existing customers and developing new customers.
* Interacting with customers and building strong relationship.
* Market research and new business development.
* Cross selling and identifying potentials for business improvements.
* Handling Customer's Inquiry, Visiting the customer’s site and understanding their
application to make sure that the customer gets the right product.
* Suggesting the proper package and solutions to the customers ensuring the standard
method and safety.
* Coordinating with the service team and the customer to make sure the customer gets the
right product with specified parameters
* Sending quotations for the offered package as per the Customer's specification.
* Negotiating with the customer for all price and related terms and condition.
* Customer Relationship Management (CRM).
* Recording marketing activity and field visit plans.
* Adopting stringent quality measures including preparation / maintenance of necessary
documents and conducting audits to ensure compliance with standards.
* Delivering the equipments on time to the customers

Selling of Fuel System Parts in all Automobiles (Both heavy & Light Vehicles- (SCANIA-Trucks
& buses), Gensets (Kirloskar) & Construction Equipment’s (CASE-HOLLAND) & all other
Vehicle brands in the Market (BOSCH DIESEL SERVICE).
* Coordinating with Customers & Actively involved in Service Marketing of Fuel System &
Turbocharger Repairs all around the UAE.
* Researching and reporting on external opportunities
* Managing the customer journey (Customer Relationship Management)
* Developing the marketing strategy and plan
* Ensuring timely delivery
* Coordinating with Customers & identifying the Complaints they face in Fuel System in
Vehicles on Site.
* Resource Management and Facilities Managemet
* Work on Cost Estimation of Parts & Service. Preparing and sending quotation to the
Customers
* Preparing Field Service Report & Cost Estimation based on Customer requirements.
* Handling on time delivery to the customers
* On site Inspections & Diagnosis of different types of Engines with particular Diagnostic Tool
(Scania, Aggreko, Kirloskar, and Perkins & Caterpillar Engines)
Expertise
* Market Research Key Account Retention Business Planning
* Product Analysis Customer Consultations Quality Service
* Sales Cycle Analysis Sales Lead Generation Business Growth
Areas of Interest
* Sales & Service
* Marketing
* Dealers Management
* Manufacturing and Production

Mobile Cranes Product Training