COO
Chelcey Holdings Pvt Ltd
Total years of experience :18 years, 1 Months
Performed executive duties.
• Reviewed company records and consulted in the revision of company goals, vision,
mission statement, and marketing strategy.
• Oversaw staff recruitment and conducted training sessions and a company retreat
with an emphasis on building necessary skills and teambuilding activities.
• Helped streamline distribution channels and workflow.
• Provided strategic planning and restructuring advice, along with marketing, sales,
and distribution consulting services.
• Assisted in customer generation and retention strategies.
• Completed a strategic review and assessment of operations that resulted in
enhanced profitability and improved cash flow.
• Generated an operational business plan to aid in the company's continued success.
Analyzed proposals on changes in pricing and after sales on new and established
products
• Supervised and managed a team of 15 salespeople, providing support, motivation,
and targets
• Planned and set monthly revenue goals that led to an increase in sales by over 20%
over 12 months
• Provided mentoring of new hires and organized biannual training program for sale
team
• Identified new strategic opportunities and new markets for future expansion
• Managed clients across over 100 accounts
Consistently met my short and long-term targets.
• Analyzed proposals on changes in pricing and after sales on new and established
products
• Created close relationship with clients and provided outreach to expand Owns
customer base
• Produced monthly performance reports for the CEO
• Studied the market to find new opportunities and leads
• Achieved all sales goals and exceeded targets by 10% over 3 month period
+94 760 609 520
Consistently met my short and long-term targets.
• Handled customer complaints with empathy and composure.
• Proactively participated in meetings and helped create new practices.
• Answered calls, responded to emails, and spoke with clients face-to-face.
• Processed a range of documentation and entered information into databases.
• Trained, coached, and supervised new staff members.
• Pitched ideas on how to improve performance and efficiency.
• Helped management to identify workflow issues and find solutions.
Collaborating with suppliers, manufacturers, and stores to ensure proper execution of plans
• Creating and organizing promotions and advertising campaigns
• Managing the educational materials for training employees
• Managing layout plans of store and maintain inventory of products
• Gathering information on market trends and customers reactions to products
• Analyzing sales figures - reporting growth, expansion, and change in markets
courses: Preliminary Certificate In Marketing