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Thirumurugan V, SUS Manager

Thirumurugan V

SUS Manager·nokia

India

Master's degree, Project Management

Work experience

Total years of experience: 24 years, 8 months

SUS Manager

July 2007 - Present

nokia

Chennai, India

I found this job using Bayt.com

July 2007 - Present

Working as an SUS Manager in Nokia, taking care of Customer Software upgrade for Global markets.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Core Specialist

February 2007 - July 2007

CSS Corp

Chennai, India

I found this job using Bayt.com

February 2007 - July 2007

Senior core specialist supported for Nortel customer network operations.

Company industry:
IT Services
Job role:
Engineering

Senior Engineer

October 2001 - February 2007

Bharti Airtel

Chennai, India

October 2001 - February 2007

Key Responsibilities:
•Operational support in maintenance of EWSD switches of Siemens Switch Commanders and Net Managers
•Voice Traffic analyzing and monitoring o improve the CCR there by improving the Network Performance
•To route the calls through least cost routing plan & service level to the Corporate and all Customers
•Pro Active Network Performance analysis & hardware Equipment maintenance.
•O&M of DLU, Cable Network Planning, Network Expansion & Network Maintenance and security

Company industry:
Telecommunications
Job role:
Engineering

Education

Alagappa university

January 2010

January 2010

Master's degree, Project Management

India

in

Annamalai University

April 2006

April 2006

Bachelor's degree, Electronics And Communication Engineering

India

GPA (percentage): 64%

GPA (percentage): 64%

Dakshin Bharathi Hindi PracharMysore University

January 2003

January 2003

Bachelor's degree, Hindi

India

in

Mothilal Nehru Govt Polytechnic

January 2000

January 2000

Diploma, Electrical Electronics & Engineering

India

GPA (percentage): 84.75%

GPA (percentage): 84.75%

in

Govt High School

January 1997

January 1997

High school or equivalent, Electrical Electronics & Engineering

India

GPA (percentage): 84.80%

GPA (percentage): 84.80%

Skills

Process Management
Expert
Process Management
Expert
Programme Leadership
Expert
Programme Leadership
Expert
Operations Management
Expert
Operations Management
Expert
Project Management
Expert
Project Management
Expert
Service Delivery
Expert
Service Delivery
Expert
NETWORKING
Expert
NETWORKING
Expert
BUSINESS COMMUNICATIONS
Expert
BUSINESS COMMUNICATIONS
Expert
CABLING
Expert
CABLING
Expert
CHANGE MANAGEMENT
Expert
CHANGE MANAGEMENT
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
DISASTER RECOVERY PLANNING
Expert
DISASTER RECOVERY PLANNING
Expert
GATEWAY
Expert
GATEWAY
Expert
MERIDIAN
Expert
MERIDIAN
Expert
NORTEL
Expert
NORTEL
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert

Languages

English
Expert
Hindi
Expert
Tamil
Native Speaker

Hobbies

  • Reading Books; Social service; Plantation