Senior Operations Manager
M.H. Alshaya Co.
Total years of experience :22 years, 1 Months
Fully accountable for the store operations and financial performance of the Milano Brand with-in the
Fashion and Footwear Division. Supported by a team of Operations Managers and Area Managers with a
sales force of 360 members in over 90 locations spanning across the markets
Responsible for playing a significant role in supporting the development and expansion of the Aldo group
International store roll-out in Europe. 129 stores in 25 countries with annual turn-over of 125 million USD.
The main liaison between Franchisee (licensee) and Aldo Canada Head Office in applying ALDO sales and
operations standards to local markets and supporting the Franchisees in all matters relating to sales and
operations including business development.
Accountable for having a instrumental role in promoting the ALDO brand and culture in 224 stores across
31 countries in the EMENA territory. Operating under 3 retail banners with annual turnover of 116 million
USD. Responsible for new country openings and new Franchisee orientation. Ensuring all personal practice
professional salesmanship through store visits and in-season product management in order to achieve
maximum sales and provide the highest level of customer service
Hamid Thomas Shayan-Yeganeh
Responsible for managing all activities necessary for the efficient operation and building of the ALDO UK
business unit. Supported the initial growth of the ALDO UK stores by developing the teams which were
already in place. Recruited, hired and trained all other team members needed for the planed future
openings. Ensuring all stores provide prompt and courteous service to customers in order to maximize sales
and customer service to promote the company's image of quality and professionalism. Annual sales of £18
million, 11 locations and 140 plus employees.
Accountable to achieve volume, profit and customer service objectives through management of strong
sales, leadership, recruiting, training and development, motivation of staff and use of effective visual
presentation techniques. Responsible for the divisions of "Pegabo", "Simard" and "Feet First" with annual
sales of 12 Million, 11 locations and 100 plus employees. Achieved best Customer Service award in spring
2001.