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Thomas Thambi, Sr. Solutions Engineer - Mobility and Desktop

Thomas Thambi

Sr. Solutions Engineer - Mobility and Desktop·Kimberly-Clark

India

Bachelor's degree, Computer Science And Engineering

Work experience

Total years of experience: 15 years, 5 months

Sr. Solutions Engineer - Mobility and Desktop

June 2019 - Present

Kimberly-Clark

Bengaluru, India

June 2019 - Present

• Spearheaded IT infrastructure initiatives, including the successful deployment of Nexthink DEX, enhancing employee experience and IT service delivery.
• Managed Mobile Device Management (MDM) solutions with JAMF and Microsoft Intune, overseeing security compliance for over 2, 000 devices.
• Led cross-functional teams in executing complex IT projects, such as Windows Autopilot deployment, achieving a 40% reduction in onboarding time.
• Collaborated with stakeholders to design and implement scalable IT solutions, ensuring alignment with business objectives and enhancing operational efficiency.
• Provided technical support and guidance in mobility and desktop solutions, driving continuous improvement in IT service management.
Company industry:
Manufacturing
Job role:
Information Technology

IT Infrastructure Engineer

July 2018 - June 2019

Kimberly-Clark

Bengaluru, India

July 2018 - June 2019

• Led the design and implementation of IT infrastructure for the Global Digital Technology Centre, driving cross-functional collaboration and completing the project ahead of schedule.
• Managed large-scale mobility and desktop initiatives, fostering partnerships across departments to ensure seamless communication and project success.
• Achieved exceptional system uptime of 99% by applying operational best practices and optimizing incident response protocols.
• Engaged with senior leadership to align IT strategies with business objectives, enhancing overall service delivery and support.
• Developed innovative solutions to improve desktop mobility, ensuring a robust and efficient IT environment for users.
Company industry:
Manufacturing
Job role:
Information Technology

IT Technology Specialist

April 2013 - June 2018

Olayan Kimberly-Clark

Madinat Isa, Bahrain

April 2013 - June 2018

• Acted as the main IT liaison for the MENA Leadership team, ensuring continuous 24/7 support and strategic guidance.
• Spearheaded the IT Infrastructure team, driving the successful execution of vital infrastructure projects throughout the MENA region.
• Partnered with the MEA HR team to deploy an HR portal, significantly boosting operational efficiency and user experience.
• Created an optimized home office setup for the GCC senior management team, enhancing remote work productivity and collaboration.
• Provided comprehensive infrastructure support for various projects, ensuring seamless operations and high performance.
Company industry:
Paper & Paper Product Manufacture
Job role:
Information Technology

IT Infrastructure Engineer

April 2013 - October 2013

I.T. PEOPLE Contracting and Consulting

Madinat Isa, Bahrain

April 2013 - October 2013

• Engaged as a Contractor at Olayan Kimberly-Clark, delivering critical IT infrastructure support during the strategic ERP migration to SAP.
• Partnered with cross-functional teams to ensure seamless integration, optimizing system functionality and performance.
• Delivered comprehensive on-site IT support, significantly enhancing operational efficiency and elevating user satisfaction.
• Diagnosed and resolved technical issues swiftly, effectively minimizing downtime and sustaining productivity levels.
• Developed and implemented best practices for IT infrastructure, contributing to improved system reliability and user experience.
• Transitioning into the role of IT Infrastructure Engineer and Solution Engineer - Mobility and Desktop, aiming to leverage expertise in enhancing IT solutions and support.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

IT Desktop Support Engineer

February 2013 - April 2013

I.T. People Contracting and Consulting

Madinat Isa, Bahrain

February 2013 - April 2013

• Delivered comprehensive desktop support at Gulf Air HQ and Khaleeji Commercial Bank, significantly improving user satisfaction and operational efficiency.
• Managed and optimized directory user accounts with Active Directory, implementing robust access control protocols to enhance security and streamline user access.
• Resolved end-user issues promptly through effective troubleshooting of desktop applications, leveraging Remote Desktop and on-site support to minimize downtime.
• Installed and maintained local and network printers, ensuring seamless printing operations and contributing to overall productivity.
• Collaborated with cross-functional teams to identify and implement IT infrastructure improvements, paving the way for a transition into a more strategic IT Infrastructure Engineer role.
• Developed a proactive approach to user support, focusing on preventative measures and user education to enhance overall IT service delivery.
Company industry:
IT Services
Job role:
Information Technology

January 2012 - January 2013

January 2012 - January 2013

Computer Technician

January 2011 - October 2012

Al Miqat Market

Al Hadd, Bahrain

January 2011 - October 2012

• Provided expert technical support for Point of Sale (POS) systems, ensuring optimal performance in retail settings.
• Diagnosed and resolved complex hardware and software issues, significantly improving system uptime and user experience.
• Partnered with cross-functional teams to develop and implement innovative solutions for POS challenges, boosting operational efficiency.
• Educated staff on POS functionalities, resulting in a notable decrease in support requests and increased user proficiency.
• Contributed to the deployment of mobile solutions, enhancing mobility and accessibility for retail operations.
• Leveraged strong problem-solving skills to support IT infrastructure initiatives, preparing for a transition into IT Infrastructure Engineer and Solution Engineer roles.
Company industry:
Marketing
Job role:
Information Technology

January 2011 - January 2012

January 2011 - January 2012

• Spearheaded the development and maintenance of robust IT infrastructure, ensuring uninterrupted operations across diverse departments.
• Championed the implementation of innovative mobility solutions, significantly boosting employee productivity and enhancing communication efficiency.
• Partnered with cross-functional teams to design and deploy customized desktop solutions, aligning technology with user requirements.
• Oversaw IT support services, achieving a marked improvement in response times and elevating user satisfaction through proactive troubleshooting.
• Executed regular assessments of IT systems, pinpointing areas for enhancement and driving continuous improvement initiatives.

Education

Visvesvaraya Technological University

January 2010

January 2010

Bachelor's degree, Computer Science And Engineering

India

GPA (percentage): 55%

GPA (percentage): 55%

Skills

IT Management
Expert
IT Management
Expert
Digital Asset Management
Expert
Digital Asset Management
Expert
Lead By Example
Expert
Lead By Example
Expert
Desktop Support
Expert
Desktop Support
Expert
Networking Software
Expert
Networking Software
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
ENGINEERING
Expert
ENGINEERING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MACINTOSH
Expert
MACINTOSH
Expert
MACINTOSH OS
Expert
MACINTOSH OS
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
Team Management
Expert
Team Management
Expert
IT Management
Expert
IT Management
Expert
Digital Asset Management
Expert
Digital Asset Management
Expert
Lead By Example
Expert
Lead By Example
Expert
Desktop Support
Expert
Desktop Support
Expert
Networking Software
Expert
Networking Software
Expert

Languages

Arabic
Beginner
English
Expert
Hindi
Expert

Training and Certifications

Training
Jamf
Jamf
M365 Intune
Microsoft

Hobbies

  • Driving, Tech enthusiast.