IT assistant
Pack N Move
Total years of experience :14 years, 5 Months
Duties include taking care of IT department and troubleshooting which includes computer, server, network, ip phones, Sucurity related devices, reporting events every day also keeping touch with vendors, Also giving reports for GPS, mailing details etc
Taking care of Network Issues, Hardware and Software installations, Finding Clients, Fixing appointment, Communicate with clients for their training and related queries, including Study Material Installation, sending Emails, Caring their transactions.
Computer Administration and troubleshooting
Network Administration and troubleshooting
CCTV Administration
VMware Administration
MACDE process of Cisco IP phones.
Managing and Troubleshooting of CUCM.
Configuration of CME (Call Manager Express).
Computer, Hardware and Peripherals configurations and assembling
Installation, Deletion, Updating, Formatting of Software and Operating Systems
Creating and managing Workgroup and Domain Network
Backup and Restore
Internet protocols and routing protocols
DNS and DHCP
Cisco Call Manager 7.x, 8.x.
Configuration and management of Cisco IP phones.
Configuration of Phone Button and Soft key Templates.
Configuration of User phone Features
Our company was known for Annual Maintenance contract of computers, printers, scanners, all peripherals, its networking and trouble shooting for one year. So Finding clients for AMC, Renewing AMC and sales of above mentioned things are included in my work. Our clients are Luxury hotels, institutes, companies, Small firms, shops, showrooms, etc.
I should Responsible to find customer Satisfaction and their needs, Quick responses to customer Queries,
➢ Bachelor in science from Mangalore University (2006-2009) with 57% of marks
➢ Higher secondary from Kerala State Board (2004-2006) with 56% of marks
➢ Secondary from Kerala State Board (2003-2004) with 63% of marks