Account Manager
Carriage Logistics General Trading
Total des années d'expérience :2 years, 7 Mois
*Develop a trusted advisor relationship and operating as the point of contact for assigned customers; receiving, handling and solving challenges faced by clients.
*Developing and maintaining long-term relationships with my accounts.
*Ensure the timely and successful delivery for our suggested solutions according to customer needs and objectives.
*Uploading and editing restaurant’s menu, creating new branches.
*Dealing with and fixing most database issues.
*Attending client meetings.
*Help clients through email or phone.
*Responsible for keeping current clients satisfied.
*Suggesting and implementing marketing campaigns.
*Coordinating with different departments to meet the customer's expectations.
*Checking on new features launched by the Technical team to make sure everything works fine.
*Keen attention to details and adherence to deadlines.
*Leading and training other members of my team.
•Team member of MOE (Ministry of Education) project applied to the secondary governmental schools, Responsible of the hardware and software maintenance.
•Instructor of educational sessions to enhance the communication between the student and teachers thru using tablets devices.
•Developing the project through communicating with the technical support department as well as reporting the updates to the MOE.
- Collecting a business data for different organizations based on their requests thru running a poll by phone.
- Analyze the results and report it to the top management.
Decision support and operation research