thouti kishore Kumar

Managed day-to-day operations of a 15, 000+ sq. ft. jewelry showroom.
* Supervised and coordinated a team of 70+ employees across sales, operations, cash, inventory, and customer service departments.
* Ensured smooth showroom operations, opening and closing procedures, and adherence to company SOPs.
* Monitored sales performance, productivity, and achievement of monthly targets.
* Managed inventory control, stock movement, stock audits, and tag management for 10, 000+ jewelry items.
* Handled customer escalations and ensured high levels of customer satisfaction.
* Coordinated with HR for manpower planning, recruitment, attendance, leave management, and staff performance monitoring.
* Ensured compliance with security, safety, and loss prevention procedures.
* Prepared daily, weekly, and monthly operational reports for senior management.
* Conducted staff training and coaching to improve sales performance and service standards.
* Coordinated with procurement, accounts, and marketing teams for smooth business operations.
Successfully managed operations of a high-value jewelry showroom with 70+ staff members.
* Improved operational efficiency through effective manpower planning and process monitoring.
* Maintained inventory accuracy through regular stock audits and control measures.
* Reduced operational issues and improved customer service standards through team training and supervision.
* Contributed to achieving showroom sales targets through effective floor management and team coordination.
* Maintained compliance with company policies, security procedures, and audit requirements.
* Developed a disciplined and performance-oriented work culture within the showroom.
Operations Management
* Retail Store Management
* Team Leadership
* Inventory Management
* Customer Relationship Management
* Sales Management
* Staff Training & Development
* SOP Implementation
* Reporting & MIS
* Conflict Resolution

same as

same as

• Oversee all aspects of store operations, including inventory management, sales, customer
service, and staff supervision.
• Handle customer inquiries, complaints, and special orders with professionalism and efficiency,
resulting in high customer satisfaction ratings
• Conduct regular performance evaluations and provide feedback to staff to foster a positive work
environment and improve productivity.
• Contributed to the development and implementation of marketing strategies to drive foot
traffic and increase sales.
• Handled customer inquiries, resolved complaints, and processed returns and exchanges
according to company policies.
• Upselling and cross selling.
• 2 references from every customer.
• Calculations of gold and diamond estimations.
• Communicating the team members.
• Sales achievements and profits
• Giving to the target daily base.
• Showroom ambience.
• Administrative work.
• Back bone of showroom.
• Every day taking Briefing about till date for sales and targets.
• Giving to the Targets sale and Schemes to team members.
• Encouraging and support to the team for reaching the targets,
• Every day to day supervision of sales, stock,
• Taking interviews for associates and junior and senior sales.
• Daily checking opening and closing stock and sales
• Every day display checking.
• Taking every day briefing to the employes
• Maintaining the showroom ambience for attracting to the customers.
• Tele calling to the NPC & PC customers explaining about offers, schemes, and benefits.
• Daily checking the every employes grooming standards and neat ness.
• Old gold, cash, cheque, tally regular day end time.