IT Service desk
alRayyan
Total years of experience :13 years, 0 Months
• Understanding service objectives and capturing business requirements through active listening & questioning techniques.
• Keeping abreast of new legislation, company strategy and policy and being able to identify its impact on ICT projects.
• Able to prepare written proposals, requirements specifications, invitations to tender and solution specifications.
• Able to identify business & systems process improvements from Big Picture to detail level.
• Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.
• Graduated from Faculty of information technology, Networks & OS Department (Damascus University) with total average (65.4 very good) 2009 • Scientific Baccalaureate Certificate (Damascus Ministry of Education)