Tia Fouroohi

• Designed and developed scalable front-end systems utilizing React and TypeScript, leveraging MUI component libraries for enhanced UI consistency.
• Seamlessly integrated external APIs (SevenRooms, MindBody, Stripe, DHL) to enhance booking, CRM, and custom functionalities, improving user experience.
• Optimized application performance through lazy loading, code splitting, and responsive design, achieving significant improvements in Lighthouse scores.
• Partnered with UX/UI designers to create accessible user interfaces, ensuring compliance with accessibility standards and enhancing usability for all users.
• Implemented automated testing frameworks, improving code quality and reducing deployment times, contributing to a more efficient development cycle.

• Achieved high efficiency in case closures while maintaining exceptional customer satisfaction (CSAT) and adhering to strict service level agreements (SLAs)
• Streamlined team workload management and surpassed enablement KPIs by creating comprehensive documentation and continuously updating existing resources
• Analyzed and resolved intricate front and backend issues, facilitating seamless experiences for enterprise customers through in-depth troubleshooting techniques
• Developed and implemented case analytics dashboards to identify critical regressions and guide strategic roadmap decisions, enhancing overall product quality and performance

• Achieved top ranking in monthly case closures, contributing to the development of support standards and streamlined workflows.
• Developed custom analytics automations using Python and SQL, enhancing data visibility and uncovering ticket patterns.
• Provided expert advice on PostgreSQL indexing, caching, and query optimization, facilitating migrations to improve performance.
• Created comprehensive guides on GraphQL schema design, query performance, and REST API integration, enhancing team knowledge and efficiency.
• Leveraged strong problem-solving skills to drive technical solutions, demonstrating a solid foundation for transitioning into software engineering.

• Spearheaded UI refresh initiatives across multiple applications using React and Bootstrap, enhancing user experience and engagement.
• Streamlined data operations through automation with Python, Pandas, and Google Sheets, supported by PostgreSQL on GCP, resulting in a 15% reduction in manual workload.
• Oversaw CI/CD processes across various environments on GCP, implementing robust release gates and rollback strategies to ensure deployment reliability.
• Developed comprehensive unit tests in PyTest, effectively reducing regression issues and minimizing bug-related latency by 10%.
• Collaborated with cross-functional teams to deliver high-quality software solutions, fostering a culture of continuous improvement and innovation.

• Developed a custom booking platform using React, Node, and Express, successfully securing pre-seed funding.
• Streamlined GeoJSON to Mapbox pipelines in Python and Node, reducing map latency by 75% and enhancing render stability.
• Created efficient data cleaning jobs utilizing Python, Pandas, and R Studio, integrating seamlessly with PostgreSQL on AWS.
• Facilitated weekly reviews with offshore teams, ensuring effective communication and coordinated AWS deployments for reliable rollouts.
• Demonstrated strong problem-solving skills and a commitment to optimizing software performance and user experience.

• Integrated Google SERP API with Axis and React Native, enhancing investor engagement through a dynamic live search user experience.
• Optimized React Native and Xcode builds, significantly reducing median interaction latency for improved performance.
• Developed reusable React hooks and components, leveraging Firebase-backed REST endpoints for efficient live messaging, sharing, and voting functionalities.
• Successfully delivered a comprehensive MVP featuring a refined front end that interfaces securely with Node/Express APIs and PostgreSQL, incorporating authentication, basic billing, and deployment for live demonstrations.