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tia patani, Receptionist

tia patani

Receptionist·Emirates Health Services (EHS)

United Arab Emirates

Bachelor's degree, INTERNATIONAL BUSINESS

Work experience

Total years of experience: 6 years, 7 months

Receptionist

January 2023 - Present

Emirates Health Services (EHS)

Sharjah, United Arab Emirates

January 2023 - Present

Assist patients with booking appointments, making payments and updating
patient records in hospital systems.

Responsible for processing up to 300 registrations daily, consistently
maintaining accuracy and high-quality work under pressure.

Collaborated with nursing, physicians, billing, medical records, insurance
approval, and administration to efficiently resolve service issues while upholding
high service standards; from VVIP to critical cases.

Increased my proficiency in four languages, helping me to connect with clients
from diverse backgrounds.

Consistently met department KPIs and monthly targets through proactive follow
up on no-shows and missed cases.

Company industry:
Other Healthcare Services

Student Support Officer Intern

January 2022 - January 2023

IMEX Global Events

Dubai, United Arab Emirates

January 2022 - January 2023

As an Usher, being simultaneous during high-demand periods is vital - managing
up to 18 clients at once.

Strengthened communication and interpersonal skills through direct client
interaction.

Assisted with operations including allocation, weighing, and delivery; versatility is
the key.

Company industry:
Events Management

SALES EXECUTIVE

January 2019 - January 2021

Al Amir Jewellers

Sharjah, United Arab Emirates

January 2019 - January 2021

Acted as the first point of contact for walk-in customers, delivering high-standard
hospitality, building rapport and recommending products and goods accordingly.

Key Result: Started as a fresher and demonstrated exceptional sales skills, leading
to my appointment as a within 6 months.

Prepared quotations and proforma invoices, processed cash/card transactions,
and ensured accuracy of billing and POS entries.

Attended the Watch and Jewellery Exhibitions, gaining valuable insights into industry
trends and networking with potential clients.

Company industry:
Jewelry & Gold

Education

Liverpool John Moores University

March 2026

March 2026

Bachelor's degree, INTERNATIONAL BUSINESS

United Kingdom

Westford University College

January 2025

January 2025

Higher diploma, Business And Management

United Arab Emirates

The Emirates National School

June 2021

June 2021

High school or equivalent, Commerce

United Arab Emirates

Skills

BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CONSULTATIVE SELLING
Intermediate
CONSULTATIVE SELLING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
INTERNATIONAL BUSINESS
Intermediate
INTERNATIONAL BUSINESS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LANGUAGE TRANSLATION
Intermediate
LANGUAGE TRANSLATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate

Languages

English

Beginner

Hindi

Beginner

Arabic

Beginner

Urdu

Beginner

French

Beginner

Training and Certifications

Certifications
Pearson BTEC Level 5 Higher National Diploma EF SET English Certificate (C1)