Store Manager
Sacoor Brothers
Total years of experience :5 years, 5 Months
Acting as a change agent reshaping the business into a professional, organized and profitable organization with a strong emphasis on customer services
- Sales target achieved and exceeded 85%
- Followed up with back office trough daily and weekly reports (Comercial Briefs, Sellout Report)
- Conducts and controls daily accountancy of store, taking the responsibility for carrying out the deposits and maintaining a constant cash flow
- Managing a team of 15 staff to be the role model image of all stores but also keeping the team´s performance at the appropriate level
- Define areas of responsibility of each staff member
- Management of retail service team including, staff scheduling, performance management, training and development, monitoring service standards, stock management and merchandising, organizing special product promotions
- Responsible for shop Inventories
- Building up and securing a network of clients, ensuring that the loyalty to the brand maintained by looking after customers, accordingly to the company´s promotion and special loyalty programs
- Identifying and solving problems accordingly, to customer’s complaints
- Positive and motivational communication skills to deal with a variety of clients and staff
- Responsible for Increasing store sales and Improving performance
- Providing training for new employees
- Responsible for daily opening/closing procedure and paper work
- Review sales goal with employees
- Ensure customer satisfaction and loyalty
- Responsible for Increasing store sales and Improving performance
- Providing training for new employees