Office Manager, Executive Assistant to the Chairman and Company Travel Coordinator
SHUAA Capital
مجموع سنوات الخبرة :18 years, 9 أشهر
Office Management/ Executive Assistant
• Supporting and supervising the receptionists, office assistants and company fleet of drivers as well as managing leave schedules. I am also responsible for organizing and coordinating Management/ Board meetings and events (both on and off site). This can often be challenging since I am responsible for ensuring that the diaries of 10 board members who work internationally for various firms are coordinated. This also has to coincide with travel arrangements to ensure the most cost effective air-fares and hotel rates are achieved.
• Independently managing emails and screening calls to the Executive Chairman. I also prepare and review written correspondence on his behalf. This requires me to maintain the highest level of confidentiality at all times as I frequently deal with sensitive material.
• Responsible for managing the daily calendar and diary of the executive chairman and other senior executives. This often includes organising multiple appointments as well as preparing records for subsequent meetings such as agendas and minutes.
• Communicating all new policies and procedures to the company as well as any business related changes in a clear, concise and effective manner.
• Overseeing facilities for two offices including parking, access cards and work permits. This also includes managing ad-hoc procurement items such as furniture and office/kitchen supplies, including identifying and implementing cost saving initiatives.
Travel Coordinator
• I arrange business travel for all employees. Preparing purchase orders, itineraries and all relevant travel documents.
• I am responsible for establishing and maintaining corporate relationships and special rates with preferred business hotels. (within the UAE and internationally) Ensuring the company Travel & Entertainment policy is adhered to at all times, flagging issues as and when they arise
• Chosen to operate Emirates worldwide network on board the company’s award winning flagship aircraft the Airbus A380
• Worked exclusively on the upper deck in premium cabins serving Emirates First Class and Business Class passengers
• Assisted with the planning and allocation of team roles and responsibilities in premium cabins
• Delivered and recorded performance related feedback for team members in line with key behavior indicators and competencies as set by the company
• Acted as an onboard customer services agent
• Promoted all company products to create opportunities to cross sell within the Emirates Group
• Contributed to product and services enhancements through evaluating ideas and making suggestions for improvement
• Operated the extensive worldwide network whilst also operating the exclusive Business Class only route from London City Airport direct to New York
• Handpicked to operate the inaugural flight of this route carrying the company's CEO
• Consistently achieved monthly personal in-flight duty free sales targets as set by the company
• Successfully completed a 6 month temporary fleet transfer to the company's base at London Heathrow to assist with the opening of the exclusive British Airways Terminal - T 5
• Worked as a customer travel agent
• Trained in selling flights, holiday packages, cruises and all other aspect of travel
• Responsible for interacting on a one to one basis with customers to provide information and quotes for holiday and travel arrangements
• Confirmed travel bookings using in store computer systems or via other companies over the phone
• Consistently hit individual monthly sales targets
• Worked closely with in store management to establish the best ways to guarantee store sales targets were reached successfully
• Attended and completed regular training programs across the UK in all aspects of the travel industry.
John Bentley Language college sixth form A-Levels - Psychology Grade C, German Grade C, Physical Education Grade C John Bentley Language college GCSE - Achieved 10 GCSEs all C or above including Maths, Science, English, French and German
John Bentley Language college sixth form A-Levels - Psychology Grade C, German Grade C, Physical Education Grade C John Bentley Language college GCSE - Achieved 10 GCSEs all C or above including Maths, Science, English, French and German