administrator
Mirage hotel
Total des années d'expérience :15 years, 4 Mois
Ensure and provide flawless, upscale, professional and high class guest service experiences
Analyze customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated requirements
Actively listen and resolve guests’ complaints
Expect and react promptly to guests’ inquires
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc.)
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily
Achieve sales targets for Toyota products and services through penetration of new markets and
servicing of existing customers
Build the Toyota Brand through extensive marketing, visibility and availability of Toyota products
in the market
Responsible for capturing and analysing trade market data in the areas of product range, sales
trends, competition activities and trading terms
Quickly respond to and process all customer related issues to ensure maximum customer
satisfaction
Managing and building customer relationships for both existing customers and prospective
clients for effective customer retention management
To ensure smooth and effective work, providing all customers effective service and ensuring that
their expectations are constantly met
Monitor customer preferences to determine focus of sales efforts
Represent company at trade association meetings to promote products
Providing information to supervisors, co‐workers, and subordinates by telephone, in written
form, e‐mail, or in person.
Keeping up‐to‐date technically and applying new knowledge to your job.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Analyse sales statistics gathered by staff to determine sales potential and inventory
requirements and monitor the preferences of customers
and Responsibilities:
• Merchandised the department according to the standards of the brand.
• Handled till point (POS) as a last point of sale to close the deal.
• Provided customer service on a high level by using a technique "Turning Features to Benefits"
• Direct involvement in sales by using different techniques of sales.
• Had full opportunity to drive sales by using data base of customers which includes all needful information (size, preferred colours, brands, phone number)
• Advises customers to find out the most suitable clothes, style.
and Responsibilities:
To ensure smooth and effective work, providing all customers effective service and ensuring that their expectations are constantly met
Monitor customer preferences to determine focus of sales efforts
Represent company at trade association meetings to promote products
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Keeping up-to-date technically and applying new knowledge to your job.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Analyse sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
Faculty of Enterprise Economics and Management