IT Manager
Samaya Hotel
Total years of experience :11 years, 6 Months
Maintenance of Hotel Management Software Opera PMS, Micros POS, etc.
Manage users, customisation of user rights, customisation of menu and other IT and communiction systems.
Ensuring the availability of systems 24/7
Installation of Client Level Software
Maintenance and handling mail issues
Troubleshooting for PCs, Laptops, Printers, Projectors, etc.
Monitoring Network Devices and Internet Devices
Monitoring, maintenance & administration of PABX Systems and Telephones
Attending to System related problems hotel guests may face.
Remote access users for troubleshooting and assistance.
Configuring and administering access point for wifi.
Managing bandwidth of users on the UTM, managing VPN connectivity, administering QOS.
Devices: Cyberoam, Cisco managed POE switches, Dell R310, HP Proliant DL380, 24Online, NEC SV8100, NEC IP Phones, POE access points
Managing two hotels (134 rooms, 230 apartments) solely.
1.Install, configure, manage servers, routers, switches, IP phones in the hotel environment.
2. Support users in various departments using the PMS and other related systems
3. Maintain the key card system.
4. Attend to guest calls regarding internet and assist in internet related calls.
Systems handled:
Opera 4.0.04.02/36, Micros 9700, Interface, VingCard-Vision, Eset NOD32, Paytrax, ZKTeco
Job responsibilities
Head of IT Department for the Hotel, and was responsible for IT and Communication Systems
Assisted in preparation of IT Budget with the Finance Department
Maintenance of Hotel Management Software namely Opera PMS, Micros POS, etc.
Ensuring the availability of systems 24/7
Installation of Client Level Software
Maintenance and handling mail issues
Troubleshooting for PCs, Laptops, Printers, Projectors, etc.
Monitoring Network Devices and Internet Devices
Monitoring, maintenance & administration of PABX Systems and Telephones
Attending to System related problems hotel guests maybe facing.
Remote access users for troubleshooting and assistance.
Configuring and administering access point for wifi.
Managing bandwidth of users on the UTM, managing VPN connectivity, administering QOS.
Devices: Cyberoam, Cisco managed POE switches, Dell R310, HP Proliant DL380, 24Online, NEC SV8100, NEC IP Phones, access points
Re-Designing of IT Infrastructure related to networking, servers and clients.
Evaluate, recommend, and purchase hardware, software, and supplies
Deployment of Active Directory Services for user level authentication and Disk Quota management
Maintenance, Configuration and Administration of Door Access Control Systems and Time Attendance Machines
Maintenance and monitoring of DVR systems and CCTV cameras
Configuration and Administration of Wireless Access points and routers.
Management of Microsoft Exchange Server
Installation of Client Software and Client Level Troubleshooting
Configuration and Administration of Wireless Access points and routers.
Schedule backup jobs on a daily, weekly, monthly and yearly basis as per the Backup policy.
Handling Cisco Routers, Switches, Cisco ASA Firewalls.
Implemented procedures and standards for IT asset management.
Lead, manage and develop the IT Operations - Network Administration,
Security, assisted in Data Centre Operations, and Disaster Recovery
Maintenance of PABX Systems and Telephones
Perform preventive maintenance updating of antivirus OS and other software
1. Install, configure, manage servers, routers, switches, phones and the two networks the admin network and in the hotel environment.
2. Support users in various departments using the PMS and other related systems
3. Maintain the key card system.
4. Attend to guest calls regarding internet and assist in internet related calls.
Systems handled:
Opera 4.0.04.02/36, Micros 9700, Interface, FMC, TMS, VingCard-Vision, Sunsystems Sun 4.33, QA-XL, AntLabs, Symantec Endpoint, Trend Micro Officescan, Symantec Backup Exec11, Oasys, Termod- Ternet
Job responsibilities
Head of IT Department for the Hotel since the pre-opening stage, and was responsible for IT and Communication Systems setup during this time
Assisted in preparation of IT Budget with the Finance Department
Maintenance of Hotel Management Software namely Opera PMS, Micros POS, SunSystem, etc.
Ensuring the availability of systems 24/7
Installation of Client Level Software
Maintenance of Exchange Server and handling mail issues
Troubleshooting for PCs, Laptops, Printers, Projectors, etc.
Monitoring Network Devices and Internet Devices
Monitoring and Maintenance of PABX Systems and Telephones
Attending to System related problems Hotel Guests maybe facing.
Data Backup of Servers and PCs using Symantec Backup Exec 11
Attend to guest calls for internet and other IT related issues.
Installing, supporting and maintaining new network, server hardware and software infrastructure, creating user accounts, permissions and passwords, monitoring network usage, suggesting and providing IT solutions to business and management issues, analysing and resolving faults, undertaking routine preventive measures, training, technical support for users, monitoring, controlling web usage, updating os, antivirus and other security software, designing, cabling, OS, server & terminal installation, DNS & DHCP configuration, FTP installation and configuration, management & troubleshooting, knowledge of active directory, user management, etc. Monitoring, managing FTP sites, file processing & scheduling, log and report preparations (weekly, monthly, quarterly, half yearly).
Admininstration: Managing the shift operations, administration, customer service, technical service, client interaction & negotiation, loq and report preparations, personnel & shift management (administrative), etc
Installing, supporting and maintaining new network, server hardware and software infrastructure, creating user accounts, permissions and passwords, monitoring network usage, suggesting and providing IT solutions to business and management issues, analysing and resolving faults, undertaking routine preventive measures, training, technical support for users, monitoring, controlling web usage, updating os, antivirus and other security software, designing, cabling, OS, server & terminal installation, DNS & DHCP configuration, FTP installation and configuration, management & troubleshooting, knowledge of active directory, user management, etc
Bachelors in IT Infrastructure Management
Passed in with 60% marks.