Account Manager
Property Finder
مجموع سنوات الخبرة :11 years, 10 أشهر
- Managed a portfolio of 60 to 70 real estate brokers and developers
- Hit monthly sales targets
- Built and maintained strong, long-lasting customer relationship
- Retained clients and landed early renewals on a monthly basis
- Identified opportunities and generated sales from existing clients, including upsetting and cross-selling
- Provided individual and group trainings to ensure efficient use of the services to achieve good ROI
- Provided regular reviews and performance reports to ensure maximum client retention
- Ensured the timely and successful delivery of company’s solutions and services according the clients needs and objectives
- Assisted clients with challenging requests and escalated to the higher management if required
- Managed sales and business operation of serviced offices, Virtual offices, dedicated desks and coworking space
- Managed profit and loss statements and reduced the operating cost by following a cost strategy
- Acquired and managed more than 30 large corporate customers including multinationals from different sectors such as banking, education, oil and gas, insurance, law firms, IT, real estate and several more
- Managed product operations of the Virtual Office, coworking and dedicated desks with a portfolio of local and international companies of not less than 130 clients.
- Generated incremental revenue from the existing clients by upgrading and cross selling which exceeded the projected operating profit in 2016/2017
- Set yearly projections and increased the sale of serviced offices, virtual offices and dedicated desks on month to month basis
- Prepared and implemented marketing and advertising plans in order to increase brand awareness and grow the volume of leads and enquiries
- Built and maintained strong customer relationship by conducting “Client Feedback” meetings on weekly basis to assure clients satisfaction
- Issued monthly invoices for clients and collected payments in a timely manner
- Reduced the bad debt to almost zero focusing on a client friendly collection strategy
- Provided IT Support to the clients when required
- Prepared Monthly Reports
- Attended business and networking events and built relationships with most of the Embassies, Chamber of Commerce, Banks, Business set up companies, Law firms, Real Estate agents and brokers
- Recruited, trained and managed a team which includes of an assistant manager, personal assistant, receptionist and an office assistant
- Managed product operations of the Virtual Office with a portfolio of local and international companies
of not less than 110 clients
- Maintained positive sales and profit growth on a monthly basis
- Sustained 150% conversion rate of the Virtual Office Opportunities
- Generated new sales, retained clients and renewed existing contracts
- Followed up on accounts receivables monitoring overdue payments
- Completed a minimum of 4 client meetings per month to ensure Servcorp standard of services are
provided
- Prepared and implemented quarterly marketing and advertising plans to increase the volume of leads
- Assisted in the development and implementation of marketing plans
- Handled clients’ complaints and team performance
- Attended Networking events on weekly and monthly basis to build external relationships in order to generate potential clients
- Maintained up to date knowledge of Qatar market
- Assisted in day to day secretarial and administrative support for Servcorp and all the existing clients providing high level of customer service
- Accompanied the Manager on the new client welcomes and assisted them with the training of Servcorp software and systems.
- Assisted in setting up the IP phones, printers and Internet connections of all the clients
- Assisted the team in covering the reception when needed
- Prepared end of month reports
- Achieved and exceeded daily and monthly sales targets from the first month
- Assisted customers with routine day to day banking operations and account-related requests
- Opened all type of accounts, sold and dealt with everything related to credit cards, domiciled bills,
followed up on bill payments, and executed all types of loans
- Developed and maintained relationships with existing and potential clients, promoted and cross sold bank products and services based on customer needs, in accordance with the bank’s program standards
- Ensured that customers’ confidential information was properly protected and only used for official
purposes
- Established and promoted cordial relationship with customers, resolved their inquiries in an ethical and informative way and acted as the customer liaison between other bank departments when necessary providing excellent customer service and satisfaction
- Attended regular training sessions to develop products, policies and services knowledge to enhance personal and selling skills
- Participated in marketing and awareness campaigns in the bank to create an enlarged customer base
- Supported the branch manager in achieving the branch retail target for 3 consecutive years, coordinating closely with other employees and maintaining a team spirit
- Organized and coordinated administration duties and office daily operation
- Provided high-level of support by conducting research, preparing statistical reports, handling information requests, preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings
- Worked on an educational project and assisted in composing and editing academic books
