MUHAMMAD Usman

Managed day-to-day customer support across email, live chat, and helpdesk tickets using Zendesk,
Freshdesk, and Gorgias
Maintained accurate records of customer interactions and resolutions, keeping nothing left unresolved
Managing customer information and enquiries using CRM system
Handled account, billing, and order-related queries independently with minimal supervision
Responding to customer service enquiries via phone and email
Confident using order management systems and handling financial transactions

Managed customer inquiries and resolved issues across email, live chat, and helpdesk ticketing
Used Zendesk, Freshdesk, and Gorgias to track, prioritize, and resolve support tickets
Maintained clear, accurate documentation of customer interactions and resolutions
Handled account questions, order/billing issues, and general troubleshooting with a calm, professional
tone
Worked independently with minimal supervision, managing response times and ticket queues

Handled day-to-day customer support across email, live chat, and helpdesk tickets using Zendesk,
Freshdesk, and Gorgias. Resolved account, billing, and order-related queries independently with
minimal supervision. Maintained accurate records of customer interactions and resolutions.
Provided virtual assistant support including inbox management, scheduling, and document
organization