Syeda Mahnoor Rizvi

- Managed end-to-end order lifecycle (order entry to delivery) using ERP system ensuring data accuracy and on-time
fulfillment.
- Collaborated with cross-functional teams (sales, logistics, supply chain, finance) to resolve order discrepancies, delays,
and customer issues.
- Served as primary client contact, handling inquiries, order status updates, and complaint resolution to maintain high
customer satisfaction.
- Tracked shipments, prepared commercial documentation, contributed to process improvements and SLA compliance.

- Managed end-to-end import operations for sea and air freight, ensuring on-time customs clearance, accurate
documentation, and compliance with UAE Customs and DP World regulations.
- Acted as the primary point of contact for suppliers, freight forwarders, and customs brokers, resolving shipment
issues and ensuring seamless coordination across stakeholders.
- Prepared and validated import documentation (commercial invoices, packing lists, COO, bills of lading), ensuring
accurate HS classification and duty compliance.
- Used Oracle ERP for all the process documentation, shipment tracking, status updates, and reporting; monitored deliveries through logistics systems & kept the data accurate for audit & reporting

- Managed product development for bed linens and home textile products, overseeing sourcing, sampling, and cost
negotiations with global suppliers.
- Researched market and customer preferences to propose innovative product designs and fabrications aligned with
seasonal trends.
- Assisted in analyzing sales performance and re-order potential to support assortment planning and
category growth.
- Coordinated closely with vendors and internal teams to ensure quality standards, timely shipments, and cost
efficiency

- Procured printing materials, signage components, and branding accessories for client projects.
- Managed purchase orders, invoices, and supplier agreements, ensuring timely and accurate execution.
- Built and maintained vendor relationships, introducing new suppliers to improve quality and reduce costs.

- Managed end-to-end product development for denim collections (sourcing, fabric selection, sampling, costing, bulk
production), ensuring on-time delivery and margin targets.
- Sourced fabrics, trims, and washes from international vendors and mills; supported price negotiations, lead time
optimization, and MOQ planning to achieve cost efficiency.
- Conducted market, trend, and competitor analysis to support assortment planning
- collaborated with cross-functional teams (planning, logistics, QA) to ensure seamless product lifecycle
execution.