Tochukwu Okehie

• Develop business growth initiatives and identify new market opportunities.
• Engage traders, institutional investors, and prospective clients to expand platform adoption.
• Build relationships with stakeholders, suppliers, buyers, and regulatory partners.
• Conduct market analysis and provide competitive intelligence to support strategic decisions.
• Represent the company at industry events and networking engagements.

Developed and implemented business development strategies to drive
growth and increase market share.
Identified and engaged potential clients, traders, and institutional investors
to onboard them onto the platform.
Built and maintained strong relationships with key stakeholders, including
suppliers, buyers, and regulatory bodies.
Conducted market research and analysis to identify emerging trends and
opportunities in the commodities sector.
Collaborated with the marketing and product teams to enhance platform
visibility and user experience.
Negotiated and closed business deals, ensuring mutually beneficial
partnerships.
Represented the company at industry conferences, trade shows, and
networking events.
Monitored competitor activities and provided insights to refine business
strategies.

• Managed customer support operations across live chat, email, and online communities.
• Resolved customer concerns promptly and improved service responsiveness.
• Analyzed customer feedback to identify service trends and improvement opportunities.

Managed live chat interactions, providing real-time support and solutions
to customer inquiries.
Moderated customer interaction groups, ensuring a positive and
constructive environment.
Responded to email queries, delivering accurate and timely information
to resolve customer issues.
Analyzed customer feedback and data from various support channels
to identify trends and improve service quality.
Developed and maintained a comprehensive knowledge base for customer self-service and internal
training purposes.
Implemented automated customer service tools to streamline query resolution and enhance response
times.
Tracked and reported key customer service metrics, using data-driven insights to refine service strategies.
Provided personalized support to high-value customers, ensuring their specific needs and expectations
were met consistently.

Managed the day-to-day activities of the team, overseeing operational tasks and coordinating workflow
efficiently.
Conducted ongoing training sessions for team members aimed at optimizing their capabilities and
equipping them with the necessary skills to enhance their confidence, product knowledge, and communication
proficiency.
Continuously approached potential customers to initiate and cultivate relationships, fostering a robust
client base.
Proactively managed existing customer relationships, ensuring their needs were met and addressing
any concerns promptly.
Resolved customer issues and concerns promptly to maintain high levels of satisfaction and loyalty.
Continuously developed and implemented marketing strategies to expand and diversify the
customer base, adapting to market trends and consumer preferences.

• Led customer relationship and sales activities while supervising daily team operations.
• Supported business growth through customer acquisition and retention initiatives.
• Coordinated staff training and performance improvement activities.

Formulated and implemented strategies to boost company sales and profitability.
Established and nurtured robust relationships with company stakeholders and clients.
Evaluated customer feedback data to gauge satisfaction levels.
Conducted outbound calls and handled inbound calls with prospective customers.
Worked with company leadership to identify the most viable and cost-efficient methods for exploring
new business opportunities.
Offered insights into product development and competitive market positioning.

• Implemented marketing and customer acquisition strategies.
• Built relationships with clients and stakeholders to support business growth.
• Evaluated customer feedback and market trends to improve performance.

Secured new clients and grew existing client relationships.
Ensured timely preparation and submission of productivity reports.
Marketed new products and services introduced by the company, increasing revenue per customer.
Gathered and disseminated market data, customer insights, and performance metrics regularly in
the required formats.
Generated new business through diverse marketing and sales initiatives.

• Acquired new clients and strengthened existing customer relationships.
• Promoted financial products and services to increase customer value.
• Prepared reports and monitored business performance metrics.

• Managed customer transactions and banking operations.
• Supported credit processing activities for new and existing customers.
• Participated in marketing campaigns and community engagement initiatives.