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toni jammal, Aftersales Director

toni jammal

Aftersales Director·Mikano International

Lebanon

Diploma, Business Computing

Work experience

Total years of experience: 4 years, 6 months

Aftersales Director

January 2022 - Present

Mikano International

Nigeria

January 2022 - Present

Managing the assembly plant and liaising with manufacturers
Setting up KPIs for aftersales and turning it into a profit center
Customer satisfaction, brand awareness, service interval
Launching aftersales campaigns
Management of dealers network, Technical support, turnover, targets
Setting up targets regarding parts and service performance
Managing the B&P center
Setting up PDI process
Coordinating with the Sales department on annual sales forecast

Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Education

Pigier - Lebanon

June 1994

June 1994

Diploma, Business Computing

Lebanon

Skills

Administration

Expert

Profit

Expert

Sales

Expert

operations

Expert

Negotiation

Expert

SALES

Expert

NEGOTIATION

Expert

REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS

Expert

AFTERSALES

Expert

RECEIVING PROCEDURES

Expert

MANAGEMENT

Expert

STATISTICS

Expert

CUSTOMER SERVICE

Expert

MARKET SHARE

Expert

OPERATIONS

Expert

Administration

Expert

Profit

Expert

Sales

Expert

operations

Expert

Negotiation

Expert

Languages

English

Expert

Arabic

Expert

French

Expert