Toni Rose Rotula

Oversaw inbound calls, WhatsApp, and social media messages to ensure timely bookings.
Conducted outbound campaigns to convert leads, re cover inactive patients, and boost sales.
Handled escalations, complaints, and sensitive patient concerns professionally.
Collaborated with team members to improve service delivery and patient satisfaction.
Managed rebooking for cancellations and followed u p on unpaid balances.
Prepared daily/weekly call performance reports to track productivity and conversion.
Proposed and executed promotional strategies (seasonal, birthday, referral, flash offers).

Implemented strategies to boost customer bookings and retention.
Executed Google, Meta, and TikTok ad campaigns, analyzing performance and optimizing
funnels to maximize engagement and conversions.
Created AI-driven content and collected client feedback through Facebook and Google
reviews, WhatsApp follow-ups, and client photos to enhance brand visibility and social proof.

Monitored and guided a team of 6-8 salesmen to consistently achieve monthly sales targets.
Maintained product knowledge to support sales as Klimas’ official distributor from Poland.
Managed customer accounts and sent SOAs to follow up on pending payments.
Supported quotations, invoicing, delivery scheduling, and ensured smooth order processing.
Conducted inventory checks and coordinated with procurement to maintain stock.

Supervised 6-8 front office staff, overseeing operations across General and Specialist
Medicine, Dermatology, Dentistry, ENT, Pediatrics, Orthopedics, Laboratory, and X-Ray.
Oversaw patient flow and front-desk operations to enhance service efficiency.
Ensured smooth workflow between front office, medical, and support teams.
Prepared daily operations, staff, and patient reports to support management decisions.
Recognized with awards: Aster Ambassador, Quality SPOC, Patient Appreciation Certificate.

Provided executive support to the CEO, managing calendars, meetings, and correspondence.
Prepared reports, presentations, and briefing materials to support strategic decision-making.
Acted as primary liaison with staff and executives, ensuring professional communication.
Coordinated travel, board meetings, and corporate events with attention to detail.
Streamlined administrative processes to improve operational efficiency.