consultant
Audi Middle East
Total des années d'expérience :15 years, 1 Mois
Audi - Middle East
• Co-wrote Service Advisor Assessment Programme for Audi M.East, rolled out to 12 operations
• Implemented the Electronic Vehicle Health Check, developed in the UK, using Infomedia over 3 sites
• Utilised Electronic Check System to improve customer services, provide legible accurate quotation, speed up technician speed of work, parts sales and increasing parts purchasing
• Seconded to lead the project to roll out improvements across 11 Middle Eastern dealerships
• Introduced a sector leading, Excel based, capacity planning / workshop planner enabling the efficient use of workshops and requirements planning leading to optimal use of 25 bays
• Trained staff to achieve KPI’s and designed and built dashboard, rolled out across Middle East
Fouad Alghanim Sons Automotive Company January 2013 to July 2015
Aftersales Manager
Kuwait
Arears of control, Three workshops for Audi Lamborghini and Skoda Parts operation for three
franchises Multi franchise bodyshop Warranty department External sales department for Addinol
oil, Barham tyres, Benpack vehicle lifts, Ranger garage equipment, BG engine products and Altop
vehicle lifts.
Overseeing 140 staff members ranging from Management personal Service and bodyshop personal
Parts staff including internal and external salesmen Valeting staff External sales team for oils and
garage equipment.
Overall operational control of all areas of the aftersales operation
Communicating with manufactures, suppliers and third part in relation to FAA products Ensuring
budgets are produced in line with expected growth and reviewing monthly accounts to ensure that
areas of the operation meet budget expectations Implement processes to ensure compliance with
manufactures targets are met Trained and coached subordinates.
Monitored performance of the day to day operation of the site.
Dealt with all customer concerns and brought issues to a successful conclusion.
Carried out disciplinary meetings in line with company guidelines
Introduce cost cutting measure to reduce cost while maintaining labour sales Monitoring
aftersales processes and ensuring all staff adhere to all process,
Overseeing construction of new Audi terminal workshop construction Planning 105 bay
workshop with involvement with Germany workshop planners and suppliers.
Stevens Vauxhall June 2008 to December 2012
Aftersales manager
sussex
Business closed by general motors due to cost cutting in UK operation's Brought in to review
operation Review after sales operation and implement changes.
Running a large Vauxhall aftersales department.
Trained and coached subordinates.
Monitored performance of the day to day operation of the site.
Dealt with all customer concerns and brought issues to a successful conclusion.
Carried out disciplinary meetings in line with company guidelines .
Introduced cost cutting measure to reduce cost while maintaining labour sales Monitoring
aftersales processes and ensuring all staff adhere to all process,
Written processes to maintain efficiency of the department.
Attending manufacturers' meetings.
Monitoring performance of the day to day operation of the site.
Dealing with all customers' concerns and issues to a successful conclusion.
Dealing with manufacturers' campaigns and targets.
Developing new revenue streams for the aftersales department