Trainer/Business Analyst
M.H Alshaya
مجموع سنوات الخبرة :14 years, 11 أشهر
Working with M.H Alshaya Co. L.L.C, Dubai Training/Business Analyst eGroup currently based in the U.A.E.
Team Management: Proficient in leading dedicated teams for running successful process operations and experience of developing procedures and services standards for business excellence.
An Effective leader with distinguished abilities in end to end project management, giving onsite and offsite presentations, custom designing business solutions and motivating team members to maintain deliverables as per SLAs.
Extract the training report monthly for all the markets and analyze KPI’s and share it to the manager.
Involved in the implementation of eCommerce platform for major brands like (VSFA, MAC, BBW, H&M and Mothercare) across KSA and UAE.
Domain Expertise: Retail, Customer Relationship Management, Logistics.
Excellent communication, analytical, inter personal, and problem solving skills with the ability to work in multi-cultural environment.
Enriched with the latest trends and techniques and a wide range of skill in Project Management, Quality Initiatives, Technology, Critical Thinking, Troubleshooting, Problem Analysis and resolutions.
Worked as Sr. Process Trainer in Mphasis an HP company for a Canadian banking process till Dec 2012. My role here is to train the new hire batch on the core product to make them ready for the final production.
Worked as a PEI (partner experience index) support expert for one year to check client satisfaction. Every quarter our client conduct a survey to our supporting units for their feedback on the work & kind of satisfaction we are providing to them. For this particular task I need to motivate the agents in giving 100% results.
Worked as a Sr. Transaction Processing Officer for one year. My role here is to escalate un-reconciled general ledgers to the concerns partners so that they can resolve the issue on a timely basis which will not impact their balance sheet.
CURRENT PROFILE:
Deliver top quality training.
Ensure optimum through-put.
Training need analysis.
Knowledge base enhancement.
Transaction monitoring & feedback sharing.
Evaluation of performance basis goals and objectives.
Updating the team with new product & updates.
Discuss with clients on product issues and circulating the resolution across the floor.
Attending daily huddles with the entire floor.
Giving the trainees their monthly ratings based on thir performance.
People management.
CONTRIBUTIONS & ACHIEVEMENTS: ➢ Maintained 100% accuracy & TAT from joining till date.
➢ Best individual performer from client for the year 2009.
➢ As a PEI support I have increased the scores up to 78% from 25%
STRENGTH: ➢ Quick learner, Hardworking, Determined & Good Communication Skills.
Designation: Senior Process Trainer / Senior transaction Processing Officer
Tenure: September 2008 to December 2012
Client: Toronto Dominion Bank located in Canada
Total experience of 4 years and 3 months & have worked in three different roles in the same organization. Specialized in General Ledger Reconciliation which relates to suspense, mortgage, loan, mutual fund, wire payment & bill payment etc.
Bachelor of Commerce with Computers in 2008 from Kotikalapudi Govinda Rao Luthern College Affiliated to Andhra University.
ISC (Indian Secondary Certificate) in 2005 from Flaiz memorial Higher Secondary School, Affiliated to New Delhi Board.
ICSE (Indian Certificate of Secondary Education) in 2003 from Flaiz Memorial High School Affiliated to New Delhi Board.