Group Autoline Trainer & Support Manager
Al Ghassan Motors
Total years of experience :20 years, 10 Months
Group Autoline Training & Support Manager
• Organization : Al Ghassan Motors(Saudi Arabia, Bahrain, France)
• Duration: May 2016 - Present
Major duties & responsibilities:
• Developing training programs & documenting process of all modules operations to educate end-users on Autoline DMS business process and providing functionality awareness to end-users.
• Comprehend problems and analyse needs, resolves user queries and explains complex scenarios with simplicity.
• Make sure the DMS Autoline operates in-line with the business requirements.
• Provide 1st line support on Autoline and Log 2nd and 3rd line calls with ISL and liaise with same to ensure they are fixed in a reasonable time.
• Provide other IT support as required.
• Supervision of the IT support team.
• In charged of maintaining all front line Autoline Kerridge support and deployment.
• Manage the training schedule.
• Provide bespoke Autoline reports.
• Facilitate to improve the effectiveness of workflow and processes.
• Management of Autoline server, checking logs, backups etc.
• Attend dealerships meetings where a Systems input is required.
• Supervises Implementation and development in Autoline modules and define process.
• Manages assigned Implementation Specialists to ensure all details are handled and coordinated to allow for a successful installation.
• Maintain backups and monitor replication/mirroring of databases for disaster recovery.
• Ensure proper customization, system and software configuration, and consistency of set-up across the dealership group.
• Make any required changes to system Parameters.
• Maintain and update POS and VSB modules nominal posting tables.
• Advise on correct procedures and standard practice.
Achievements:
• Implementation & setup for the introduction of VAT in Autoline system as per the Government’s standard law and requirements.
• Group Stock - Verification of stock inventory and adjustment with GIS & inventory GL accounts balance reconciliation of Merchandise and franchise stock of each branch. (Bentley, Lamborghini, Infiniti, Mclaren, Bugatti, Rotax, Ducati & Non franchise stock)
• Bentley, Lamborghini & McLaren Technician teams and workshops implementation and training of all sites Jeddah, Riyadh, Khobar & Bahrain.
Reference:
• Kevin Hawkes
Group IT Director
Al Ghassan Motors (Saudi Arabia, Bahrain, France)
Email Address: kevin@theitdirectorltd.co.uk
Contact # +44(0)7704623392
• Managing and supporting Oracle10G based ERP 10G Management System.
• Support and maintenance of a number of in-house data applications designed for company requirement and IT projects.
• Getting the Information from End user and Analyzing His Requirement.
• Extract data, report creation and analyze system for ERP solutions
• Report writing and query creation in relation to ERP source system data e.g. daily sale and purchase.
• Designing Complicated Accounts Reports for Analyzing the Project Status.
• Protects network data, monitors network performance management and optimization. Filters users rights according to their need. Implements login security, file system.
• Creates, changes, and delete user accounts per request.
• Interact with Oracle Support on issues requiring technical assistance requests for ERP system.
• Daily Update Currency Rates for Purchasing Software for International Purchase Order.
• Manages the Professional Service Contract Execution.
• Administers systems and services in a multi-tiered and distributed environment.
• Interacts with Oracle Support on issues requiring technical assistance requests for ERP system.
• Supports and maintenance of a number of in-house data applications designed for company requirement and IT projects.
• Daily Update Data of Payroll and EVM System and Petty Cash and vehicles Preventive maintenance and Controls users’ priorities in modules and management of each module according to their assigned jobs.
• Preparing periodic system finance reports for daily, monthly and year-end as per requirement Like( Project Progress Reports And Project Expenses Reports And Project petty Cash)
• Modeling, database administration, backup & recovery implementation and database troubleshooting.
• Optimizing system performance and providing security measures, troubleshooting and maintenance as & when required.
• Assisting users to diagnose and resolve data communication problems.
1. Application Manager
• Organization: RMA Group Bangkok(Thailand)
• Duration: 24th August 2012 - Present
• Posted: Afghanistan/South Sudan.
Environment:
RMA Autoline (ADP) Kerridge Rev8-30-9304B-20
Mercedes Benz (GSM) Autoline Rev8-30-9304B-20
Major Job & activities:
• Country based and visits other RMA group sites globally as required from time to time.
• Defines system scope, requirements and resources that support the Autoline business system in collaboration with senior management and stakeholders.
• Effectively communicates the business systems expectation to team members and stakeholders.
• Manages system expectation with team members and stakeholders.
• Contributes information and recommendations to strategic plans and reviews
• Estimates the resources needed to achieve the business system goals.
• Documents deployed systems (Autoline) and conducts all Autoline modules training session as necessary.
• Comprehends problems and analyze needs, and explains complex scenarios with simplicity.
• Monitors and recommends modules process to enhance the performance of application.
• Builds and develops any business relationships vital to the success of the business systems.
• Aligns business systems risk management with group wide risk management.
• Coordinates with the Project Management team and business system team members on a daily basis.
• Creates adhoc and generates advance financial and forensic reports.
• Frequent Project Strategy, Planning and Updates to Group Business Systems.
Project Reference:
• PED Project setup in POS using fixed contract price.
• RMA (HK) South Sudan Aftersales modules implementation and Training.
• RMA (HK) South Sudan VSB implementation and Training.
• RMA (HK) SS Accounts training.
• PED HVAC & Gensets CRM setup with sites on Autoline Kerridge System.
• Gensets servicing menu and fixed contract price setup.
• RMA Group Afghanistan Construction Department POS setup with contract price list.
Environment:
Autoline(ADP) Kerridge Rev.8.35.9304
Back End: Sun O.S 5.9/Solaris 9
Server: SunFire V880.
Major Duties & responsibilities:
• Responsible & supervises Kerridge Autoline system for proper accessibility in each module.
• Develops Autoline reports and enquiries as per users’ & management requirements.
• Manages and controls the Autoline daily end, backup maintenance, log files, Panic files analysis, spooler and modules data files size
Manages and controls the CRM Data base management and cleansing.
Controls users’ priorities in modules and management of each module according to their assigned jobs.
Autoline Kerridge support and training of call agents.
Supervises CRM data base cleansing project & call center.
Created weekly and monthly management report for call agents productivity and data cleansing evaluation.
CRM data base management, and analytical reports.
Plans users’ basic training and guidelines for proper work application system.
Assigns reports to users and guide them in taking print of reports from system independently.
Supervises daily end of day, backup and log files.
Supervises Data Mobile and Data Logger data base system(vehicles tracking and speed monitoring system)
•Installs, configurates, maintenance and trouble shoot Autoline (ADP) Kerridge system.
• In charge of User’s desktop and Technical support.
• Supervises web mail users’ account administration.
• Installs and administers line, desktop, laser and network printers
• Takes prompt action on any task assigned by Manager.
• Responsible for dealing and giving assistance to all walk-in customers regarding their queries, opening of all types of deposit A/Cs and their inputs in the Unibank system (UBL Database System).
• Responsible for all depository accounts (claimed & unclaimed), verification of all linking & de-linking of account, tagging, blocking, activation of accounts as well as management of dormant accounts.
• Processing & feeding of NICF/NIDF/Finance proposed limits (other then in credit hubs).
• Ensured policy compliance with in the banks applicable policies /inclusive of archiving policy & SBP (State Bank of Pakistan) regulations to prevent /control fraud and forgery and aiming for zero ICU/Audit exceptions.
• Handled stop payment and standing instructions of the customer.
• Maintained required efficient turn around time service standards to achieve maximum customer satisfaction
• Supported You First Customer Service culture in bank and work under One Bank One Team concept.
• Attended service delivery meeting of staff to identify & resolve issues.
• Custodian of ATM CARDS.
• Supervised daily replenishment process of cash in ATM Machine.
• Reconciled ATM transactions & monthly report to Head office ATM department.
• Prepared monthly statements.
• Checked Daily vouchers of Building branch.
• In charged of Uni Remote (Online remittance) Transactions.
• General supervision of inward and outward mail.
• Met all business targets assigned by BM.
• Performed other duties as assigned by the immediate supervisor / head.
Front end: Developer 2000 Tool
Back end: Oracle 8.0, Pl/SQL
Operating Systems: Windows NT, Windows 2000 Professional & Windows XP.
Responsibilities:
• Accounts & Payroll System for Ayub Teaching Hospital Abbottabad using Oracle 8.0 and Developer 2000.
• Installation, configuration, troubleshooting and updation of software & hardware equipment.
• Record handling of patients admitted in hospital.
• Patient history report.
• Doctor’s duties schedule.
Front end: Developer 2000 Tool
Back end: Oracle 8.0, Pl/SQL
Operating Systems: Windows NT, Windows 2000 Professional & Windows XP.
Responsibilities:
• Accounts & Payroll System for Ayub Teaching Hospital Abbottabad using Oracle 8.0 and Developer 2000.
• Installation, configuration, troubleshooting and updation of software & hardware equipment.
• Record handling of patients admitted in hospital.
• Patient history report.
• Doctor’s duties schedule.
• Coordinated to Program director the project survey, case study & implementation of projects.
• Management and schedule of project implementation.
• Supervision & management of day to day administrative activities & staff capabilities in field work
• Processed and maintained the necessary paperwork, records and files required to support the project.
• Generated daily and weekly activity project reports and coordinated the same to Head Office & branches.
• Arranged seminars and meetings with Govt. line, Agencies, Hospital, Traders and other organizations.
Masters in Information Technology (MIT) 2002-2004 73% Al-Khair University (AJK) Abbottabad, Pakistan. Certificates/Diplomas: • Microsoft Certified Systems Engineer (MCSE) • Cisco Certified Network Assistant (CCNA) • Diploma in Computer Hardware • Certificate Course of ORACLE • Certificate Course of MS. Office • Certificate Course of Corel Draw • Diploma in Medical Transcription
Bachelors in Computer Science (BCS) 1999-2001 75%, 3.6 GPA Al-Khair University (AJK) Abbottabad, Pakistan.
