TORFAH TREFI, Director of Branches

TORFAH TREFI

Director of Branches

Nabulsi Sweets

Location
Saudi Arabia - Jeddah
Education
Master's degree, Master of Business Administration
Experience
16 years, 3 Months

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Work Experience

Total years of experience :16 years, 3 Months

Director of Branches at Nabulsi Sweets
  • Saudi Arabia - Jeddah
  • My current job since March 2012

 Work with other team members, consultants, key customers, and keySuppliers to solve specific challenges and leverage growth opportunities.
 Stay abreast of competing markets, development, building, etc. in the
Community and surrounding areas. Contact contractors/developers etc. in
Pursuit of business.
 Maintain contact and friendly relationships with customers and suppliers,
Building a favorable company image. Resolve problems and complaints as
They arise.
 Direct and coordinate counter and outside sales (if applicable) efforts. Assist
In account development. Direct sales program to develop new markets.
Make joint calls with salesmen as needed.
 Coordinate counter maintenance, merchandising and promotional activity.
 Set branch pricing and direct quotation activities (if applicable). Keep
Computer price matrix current.
 Manages freight expense, customer discounts, and pricing to maintain profit
Levels.
 Successfully resolve customer issues timely and professionally.
 Maintain positive attitude towards customers and associates by being
Friendly and courteous. Provide customer assistance as needed. This will
Include over the counter, over the phone, etc.
 Continuously update product knowledge. Stay informed and educated as to
Product inventory and applicability.

Branch Manager at Aga Khan Foundation
  • Syria - Aleppo
  • January 2010 to January 2012

Manage customer arrivals to maximize relationship building opportunities.
Improving the overall customer relationship, delivering reliable administrative support and customer service.
Acknowledging customers promptly and treating them in a courteous manner.
Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
Maintaining a strong knowledge of products of the company.
Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements.
Sales activity planning, including reviewing existing customer files to identify sales opportunities.

Nabulsi Sweets- Jeddah 2012 - Present
Director of Branches
Work with other team members, consultants, key customers, and keySuppliers to solve specific challenges and leverage growth opportunities.
Stay abreast of competing markets, development, building, etc. in the
Community and surrounding areas. Contact contractors/developers etc. in
Pursuit of business.
Maintain contact and friendly relationships with customers and suppliers,
Building a favorable company image. Resolve problems and complaints as
They arise.
Direct and coordinate counter and outside sales (if applicable) efforts. Assist
In account development. Direct sales program to develop new markets.
Make joint calls with salesmen as needed.
Coordinate counter maintenance, merchandising and promotional activity.
Set branch pricing and direct quotation activities (if applicable). Keep
Computer price matrix current.
Manages freight expense, customer discounts, and pricing to maintain profit
Levels.
Successfully resolve customer issues timely and professionally.
Maintain positive attitude towards customers and associates by being
Friendly and courteous. Provide customer assistance as needed. This will
Include over the counter, over the phone, etc.
Continuously update product knowledge. Stay informed and educated as to
Product inventory and applicability. Understand product applications and

Relationship officer at Bank Audi
  • Syria - Aleppo
  • January 2008 to January 2010

- To manage and enhance the existing commercial portfolio and solicit acceptable new relationships in order to meet the pre-set financial non-financial objectives.

- Establish new borrowing relationships for Business Banking (SME), preparing the required credit and financial analysis as per the bank policies and procedures to enhance the bank’s market share.

- Spread and analyze financial statements, preparation of credit application, documentation & post-sanction monitoring through periodic account review/renewal.

- Manage the existing loan portfolio to ensure establishment of appropriate account plans, recommend credit facilities in line with Bank credit policy to maximize earnings while containing risks to an acceptable levels.

- Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities.

- Implement and maintain complete control aspects i.e. financial analysis of statements of accounts, documentation, and periodical client visits call reports.

Education

Master's degree, Master of Business Administration
  • at Damascus University
  • February 2012
Bachelor's degree, Business Administration and Management
  • at Aleppo University
  • April 2008

Specialties & Skills

Management
Project Management
Customer Service
ADMINISTRATIVE SUPPORT
BANKING
CUSTOMER RELATIONS
CUSTOMER SERVICE
CUSTOMER SUPPORT
DIRECT MARKETING
DOCUMENTATION
FINANCIAL
FINANCIAL ANALYSIS

Languages

Arabic
Expert
English
Intermediate

Memberships

Humanitarian Association
  • Humanitarian Association
  • January 2014

Training and Certifications

ICDL (Certificate)
Date Attended:
January 2011
Valid Until:
January 9999

Hobbies

  • politics
  • Reading
  • Sports